“At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of belonging and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive.”
Position Purpose: Responsible for analyzing, designing, and implementing a single or multiple business processes (Level 2 processes) and for ensuring that existing business processes within scope continue to be executed as designed. Work with Sr. Process Manager and/or Business Process Owner and leaders and staff within the business process areas to help them understand, adopt, and execute the processes. Identify potential opportunities and manage efforts to improve processes and train stakeholders. Partner with IS organization to deliver process improvements. Ensure key process metrics are established and monitored in order to assess the health and effectiveness of the processes and to ensure that the process is leading to meaningful business results.
We offer:
- Extraordinary employee experience
- Flexible schedule
- Working from home
- Fitness subsidy
- Education subsidy
- 3 paid days to enjoy outdoor activities
- 5 Personal/sick days
- L.L.Bean employee discount
- Asociación solidarista
- Life and medical insurance
- Company doctor
About the role:
- Act as a Process Expert across a single or multiple Level 2 processes
- Ensure the process is being executed as intended by the cross-functional teams. Assess the level of understanding of the process, the systems used to execute the process, and the related milestones. Identify gaps in understanding and lead/conduct training efforts to successfully incorporate the process into regular business practice.
- Recommend key process metrics that indicate the “health” of the processes and drive business results.
- Monitor major cross-functional business processes and identify opportunities for process improvements. Analyze the effectiveness and efficiency of processes and related systems and workflows. Work with Sr. Process Manager or Business Process Owner to prioritize opportunities.
- With Sr. Process Manager or BPO, lead process improvement efforts to improve process design and drive significant business benefits.
- Work with other process managers to understand the connection points between processes and potential impacts that process changes will have to these related processes
- Partner with Change Management team to sustain the business processes and support the rollout of new processes. Work with business teams to manage change.
- Partner with IS organization on business process implementation efforts.
- Manage the content and delivery of process documentation
- Serve as facilitator, advisor and coach to the business areas. Work with relevant business areas to help them execute new and/or redesigned business processes. Be available on a daily basis to answer process questions, and give support to the business.
- Provide updates to the organization (All Hands, Lunch and Learns, etc.) on the process performance and new and/or redesigned processes.
About you:
- Education Level: 4-Year Bachelor’s Degree
- Years of experience: 3+ years
- English: C1 (Advanced)
- Ability to succeed in fast-paced, start-up type of work environment.
- Strong communication skills with ability to communicate across wide range of audiences.
- Understand change management, be able to communicate/facilitate the process and gain following.
- Bias for action, driven to obtain issue resolution and project closure.
- Strong organization skills and attention to detail.
- Self-starter/able to function in ambiguous situations.
- Understanding of group dynamics and proven ability to gain cooperation across multiple teams and disciplines.
“If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan.
If your experience looks a little different from what we’ve identified and you think you’d be great at this role, we’d love to learn more about you! At L.L.Bean, we believe the outdoors brings out the best in all of us. We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote belonging.
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