Process Optimisation Analyst (PIMS Solution) at Greencross Pet Wellness Company

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

23 Aug, 26

Salary

0.0

Posted On

25 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Process Improvement, Project Coordination, Stakeholder Engagement, Workflow Mapping, SOP Documentation, QA Validation, Requirements Testing, Risk Management, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Change Management, Deployment Logistics, Process Optimisation, Technical Documentation, Operational Readiness

Industry

Retail

Description

Company Description Greencross Support Office (Hybrid) | Fixed Term Contract | Project-Based Role Support a Major Transformation Across Our Clinic Network We’re seeking a Process Optimisation Analyst to play a critical role in the rollout of our new Practice Information Management System (PIMS) across Greencross. This is a full time, between 9-12 month fixed term contract starting July 2026 (or sooner). This is a dynamic, hybrid role that blends process improvement, project coordination, testing, and stakeholder engagement—ensuring clinics are ready, supported, and set up for success as we transition to a new system. Be at the Centre of Change In this role, you’ll help shape how clinics operate in the future by analysing current workflows, collaborating to streamline and document new processes. You’ll work closely with project teams, clinical leaders and support office stakeholders to: Map current-state workflows and identify gaps and inefficiencies Develop future-state processes aligned to system capabilities Create and maintain SOPs and process documentation Identify risks, issues and opportunities for optimisation Maintain process artefacts, registers and improvement logs Drive Readiness, Testing & Rollout Success You’ll play a hands-on role in ensuring smooth rollout and adoption across clinics by: Supporting requirements testing, QA validation and readiness checks Validating processes against system functionality and operational needs Coordinating rollout activities, deployment logistics and site readiness Tracking milestones, deliverables and rollout progress Supporting cross-functional teams through each phase of deployment Engage & Support Stakeholders Strong communication and collaboration are key to success in this role. You will: Engage with stakeholders across regions, departments and clinic teams Deliver clear communications on process updates and rollout activities Support training and education through guides and materials Maintain readiness checklists and status reporting Ensure alignment between technical teams and operational users Track Progress & Drive Continuous Improvement You’ll help keep the program on track by: Monitoring risks, issues, dependencies and progress across streams Escalating blockers and proposing practical solutions Supporting ongoing process improvement and optimisation Maintaining visibility across multiple concurrent activities About You You’re highly organised, adaptable, and thrive in fast-paced transformation environments where no two days are the same. You’ll bring: Experience in project coordination, implementation or process improvement roles Strong organisational and time management skills Confidence working across multiple stakeholders and priorities Excellent communication and documentation skills Proficiency with Microsoft Office (Excel, Word, PowerPoint) Nice to have: Experience with PIMS or similar systems Exposure to healthcare, veterinary or multi-site operations Experience supporting system rollouts or transformation programs Why Join the PIMS Program? This is a unique opportunity to contribute to a large-scale, business-critical transformation that will shape the future of how Greencross operates. You’ll gain: Exposure to a high-impact national rollout program Experience bridging operations, technology and clinical teams A collaborative, fast-moving project environment The chance to influence real, tangible improvements across the business Interested? If you enjoy improving processes, coordinating change, and making complex rollouts run smoothly—we’d love to hear from you. For a confidential discussion, contact: Sharleen Harman Talent Acquisition Business Partner 0420 249 101 | [email protected] Additional Information #GPWC

Responsibilities

The role involves mapping current and future state workflows to support the rollout of a new Practice Information Management System (PIMS). It also focuses on coordinating deployment logistics, validating system functionality, and managing stakeholder communications across clinics.