HI THERE! THANKS FOR STOPPING BY

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!
We’re looking for a Process Optimisation Manager to join our GTM Business Transformation team in Australia or New Zealand.
You will be responsible for driving efficiency, alignment, and scalability in prospect- and customer-facing processes across Go-To-Market (GTM) teams. This role acts as the key interface between Product, Product Marketing, and GTM functions, ensuring that insights and strategies are effectively communicated and operationalised.
By optimising workflows, standardising practices, and equipping teams with tools and resources, the role ensures that our GTM teams operate seamlessly. This role focuses on enabling the scalability, and effectiveness of GTM tooling and platforms, streamlining our customer interactions at scale.

WHAT YOU NEED TO BRING:

We’re looking for a candidate who has experience with the following:

• Previous experience in a process optimisation or enablement role: Ideally within SaaS, technology, or customer-facing environments like sales, account management, or customer success.
• Proven track record in GTM operations: Experience designing and optimising workflows, aligning cross-functional teams, and driving operational improvements in Go-To-Market teams.
• Tooling expertise: Strong experience administering and optimising platforms such as ChurnZero, Intercom, Salesforce, or similar customer engagement tools.
• Change management experience: Demonstrated success in rolling out new processes or tools, gaining stakeholder buy-in, and fostering adoption across teams.
• Customer-focused insights: Experience advocating for customer needs and using feedback to influence product or process strategies.
• Competitive analysis development: Familiarity with creating sales-focused resources such as competitive analysis sheets and technical product documentation.

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role… hit the ‘Apply’ button and give it a try!

WHO WE ARE:

Powering the businesses that are the backbone of the global economy, Lightspeed’s one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
Lightspeed handles your information in accordance with our Applicant Privacy Statement.

• Streamlining GTM Operations: With a focus on prospect and customer engagement, you will design and implement efficient workflows and standard operating procedures to improve alignment, productivity, and consistency.
• Enhancing Collaboration and Enablement: Act as the primary liaison between Product, Product Marketing, and GTM teams to align strategies, provide insights, and deliver resources that enable team success.
• Driving Customer-Centric Standardisation: Identify opportunities to standardise product offerings to improve scalability while maintaining a focus on customer needs.
• Maximising Tooling Effectiveness: Administer and optimise platforms like ChurnZero and Intercom to enhance customer engagement and enable GTM teams to make data-driven decisions.
• Supporting GTM Team Growth: Equip sales teams with training, tools, and resources to address complex customer challenges and improve technical proficiency and professional development.

And a little bit of…

• Supporting Strategic Initiatives: Collaborating on cross-functional projects that enhance scalability, customer satisfaction, or revenue growth.
• Creating Competitive Insights: Developing insights on competitors’ offerings to help refine product positioning and highlight unique value propositions.
• Adapting to Change: Supporting the GTM team through organisational changes, tool migrations, or process overhauls to ensure minimal disruption and maximum efficiency.