Process Optimization & Service Excellence Intern at Signify

Eindhoven, North Brabant, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

01 Mar, 26

Salary

0.0

Posted On

01 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Analytical Skills, Problem-Solving Skills, Communication Skills, Interpersonal Skills, Team Collaboration, Detail-Oriented, Organizational Skills, Lean Methodology

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Job Title Process Optimization & Service Excellence Intern Job Description About Signify Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond. At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career. Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. You light the way! More about the role We’re looking for a passionate Service Excellence intern to join our Global Professional Service Excellence Team in Eindhoven. As a Service Excellence Intern, you’ll be responsible for analyzing and improving our current processes and work instructions to enhance customer satisfaction. You will be part of a multifunctional team, implementing a global end to end customer experience tool with several generative AI tools. Your work will have a direct impact on the efficiency and effectiveness of our operations, ensuring we deliver exceptional experiences to our customers. You will collaborate closely with various teams, including Quality, Operations, and Customer Services, to implement and deploy process improvements across the organization. We’re on the lookout for forward-thinking innovators with a passion for customer satisfaction. If you match this description, get in touch! What you’ll do: Collaborate with global business process experts to understand and analyze current processes. Identify gaps and areas for improvement in existing processes. Apply Lean methodology to develop and implement process improvements. Map processes within the internal quality system. Propose methods to measure the success rate of implemented processes. Prepare comprehensive training materials for internal and external users. Assist in deploying new processes and training materials across the organization. You’ll be actively participating in our virtual intern network where you’ll be working on business cases, personal development and building your internal network. More about you Your qualifications: Currently pursuing a degree in Business Administration, Marketing, Quality Management, or a related field. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work collaboratively in an international team environment (Good command of English). Detail-oriented with strong organizational skills. Familiarity with Lean methodology and process improvement techniques is a plus. Everything we’ll do for you What you’ll get in return: Practical experience in process improvement and Lean methodology within a global organization. Opportunity to enhance your analytical, problem-solving, and project management skills. Access to training resources and materials to support your professional growth in addition to mentorship from experienced business process experts and quality management professionals. Potential for future opportunities within the company based on performance and fit. Internship allowance: the exact amount depends on your situation (also towards rented accommodation or public transportation) Paid leave on the basis of 1 day per month Extensive set of tools to drive your career, such as a personalized learning platform Opportunity to purchase products in the staff shop (MyShop) at reduced prices We’re offering multiple opportunities for career development, like mentoring, coaching and stretch assignments, with strong international exposure for dynamic profiles. Learning is fundamental to our culture. Through continuous learning, we are transforming the industry. You have the chance to learn every day, acquire new skills and perspectives through customized online programs, and on-the-job experiences. See #SignifyLife through the eyes of our employees We are Signify, the new company name of Philips Lighting, and we light up the world! Our purpose is to unlock the extraordinary potential of light for brighter lives and a better world. We’re committed to the continuous development of our employees, using our learning to shape the future of light and create a sustainable future. Join the undisputed leader in the lighting industry and be part of our diverse global team. #WeAreSignify #SignifyLife Privacy Notice for the Recruitment Process Concerning US based roles: Signify is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status. As an equal opportunity employer, Signify is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Pay Transparency Nondiscrimination Policy: Signify North America Corporation (“Signify”) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Signify, or (c) consistent with Signify's legal duty to furnish information.

Responsibilities

As a Service Excellence Intern, you will analyze and improve current processes to enhance customer satisfaction. You will collaborate with various teams to implement process improvements and deploy new training materials across the organization.