ADDITIONAL INFORMATION: FULL-TIME (37.5 HOURS PER WEEK); “REMOTE FRIENDLY” WORK OPTIONS

Servus is growing! We are currently looking for a Process Owner in our Productivity and Optimization department.
Servus Credit Union is Alberta’s largest member-owned credit union, known for building strong, resilient communities by helping our members feel good about their money. One of Canada’s Best Managed Companies for 20 consecutive years and ranked as one of the top banks in Canada on Forbes World’s Best Banks list for two years in a row, we are a team of smart, gutsy, and driven individuals.
Reporting to the Process Excellence Lead, your primary goal is to be accountable for overseeing and ensuring the successful execution of end-to-end processes that align with organizational goals. This role involves collaborating closely with stakeholders across various business lines to gather input, provide training, and ensure compliance with process standards. The Process and Procedure Owner is also responsible for monitoring process performance, driving continuous improvement, and ensuring that processes deliver the intended outcomes.
More specifically, the scope of your responsibilities will include, but are not limited to:
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- Accountability & Oversight: Consult with other process owners and oversee the end-to-end management of processes and procedures, aligning them with business objectives to ensure they achieve desired outcomes.
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- Stakeholder Engagement: Collaborate with cross-functional teams and stakeholders to gather feedback, provide necessary training, and ensure adherence to established process standards and procedures.
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- Performance Management: Track and analyze process performance using key metrics, identifying areas for improvement and implementing changes to optimize efficiency and effectiveness.

EXPERIENCE:

• Minimum 5 years of experience in process management, operational excellence, or a related role, with a background in cross-functional collaboration and performance monitoring.

EDUCATION:

• Bachelor’s degree in Business, Operations Management, Industrial Engineering, or a related field; a Master’s degree is a plus.
• Lean Six Sigma Green Belt or higher, or other process management certifications.

KEY COMPETENCIES:

• Problem solver - Utilize your specialized knowledge and skills to perform your role with excellence, bringing innovative solutions to complex problems and contributing to the overall success of the organization.
• Collaborator - Work effectively with employees across various departments, fostering a collaborative environment that values diverse perspectives and ideas.
• Learner - Stay current with industry trends and best practices, continuously seeking opportunities for professional development and growth.

OTHER:

• The business may periodically request department support for special projects or areas with staff shortages. Employees may be asked to volunteer, which could result in changes to hours, location, and travel.
  Most importantly, we’re looking for candidates who align with our values. We live our values in how we do business. We’re not afraid to be different – in fact, we embrace our differences. We have a spirit that motivates us to give our best service to members every day. It’s our values that attract many people to Servus – and keep them with us. We embrace our culture and heritage, and we pride ourselves on our strong commitment to the communities we serve and our efforts to build and maintain member loyalty. If this sounds like you, then we encourage you to apply

Please refer the Job description for details