Process Redesign Analyst at QBE Insurance Group

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

20 Jun, 26

Salary

0.0

Posted On

22 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Analytical Thinking, Business Process Analysis, Business Process Improvements, Business Process Modeling, Business Transformation, Critical Thinking, Customer Service, Intentional Collaboration, Managing Performance, Negotiation, Process Improvements, Process Refinement, Risk Management, Stakeholder Management, Strategic Planning

Industry

Insurance

Description

Primary Details Time Type: Full time Worker Type: Employee The purpose of this role is to drive innovation and continuous improvement in business processes, ensuring streamlined operations, coordinated service delivery, and enhanced employee experience. Responsibilities: Review and evaluate all business processes and policies to ensure operational excellence and legislative compliance. Identify and deliver service improvement activities by employing process improvement methodologies. Act as the delivery lead across multiple projects to ensure high-quality and timely delivery. Undertake the day-to-day identification, measurement, mitigation, and reporting of risks following the Risk Management Framework. Support senior members in driving alignment of priorities with business-unit leaders. Assist in the development of project documentation in alignment with company policies and methodologies. Support the facilitation of meetings and workshops as part of project management support. Encourage stakeholders and peers to adopt best practices. Resolve escalated complaints promptly. Establish and maintain a good working relationship with stakeholders. Work Experience: Necessary Work Experience includes: Relevant work experience required. Preferred Work Experience includes: Experience within the insurance or Financial Services industry is desirable. Experience of managing relationships with internal and external business customers at a senior level. Experience and understanding of the project lifecycle and process methodologies. Experience in identifying opportunities to drive forward systems changes and innovation to meet stakeholder, customer and business needs. Qualifications: Necessary Qualifications include: Tertiary Degree or equivalent combination of education and work experience. Global Disclaimer: The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls. Skills: Analytical Thinking, Business Process Analysis, Business Process Improvements, Business Process Modeling, Business Transformation, Critical Thinking, Customer Service, Intentional collaboration, Managing performance, Negotiation, Process Improvements, Process Refinement, Risk Management, Stakeholder Management, Strategic Planning How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. We are an international insurer and reinsurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions. Our product portfolio includes property, motor, crop, energy, marine and aviation. We employ a team of around 13,000 people in 26 countries around the world. Learn more about QBE Careers today.

Responsibilities

The primary role involves driving innovation and continuous improvement across business processes and policies to ensure operational excellence and legislative compliance. This includes leading multiple improvement projects, managing risks daily, and supporting senior members in aligning priorities with business unit leaders.