Process Specialist at Carrier

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

25 Jul, 26

Salary

0.0

Posted On

26 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Accounts receivable, Credit and collections, Account reconciliation, MS Office, Excel, Negotiation, Problem-solving, Communication skills, Reporting, Cash application, Dunning process, Root cause analysis, Accrual processing, SOP creation, DTP creation, Dispute management

Industry

Wholesale Building Materials

Description

Role: Process Specialist Location: Hyderabad Full/ Part-time: Full Time Build a career with confidence Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. About the role Experienced Credit & Collections (Accounts Receivable) professional. Analyzes, reviews and maintains credit & collection activities in adherence to principles and standards. Responsible for examination of records and conformance to procedures reporting in order to ensure accuracy of data and reporting. Key Responsibilities: 4 - 6 year’s of experience as Collections Specialist or similar role Knowledge of Account reconciliation Working knowledge of MS Office and Excel Comfortable working with targets Patience and ability to manage stress Excellent communication skills (written and oral) Solid communication skills, able to prioritize and open to be flexible Skilled in negotiation Problem-solving skills Requirements Execute the end-to-end Accounts Receivable processes Execute standard and non-standard AR reporting, and distribute (where appropriate) Review and Process unallocated credits with the help of Cash application team Report on collection activity and accounts receivable status/ Produce routine reports timely and accurate Execute the collections and dunning process Identify accounts due for collection Monitor accounts to identify outstanding debts Take actions to encourage timely debt payments Handle customer calls and customer facing communication, to maximize cash collected Execute standard dunning, and specialized dunning campaigns Manage customer disputes, liaising with the Business where necessary Work collaboratively with legal teams and issue guidance on debt provisions Execute the management of customer queries Apply (and remove) dunning blocks Initiate payments and refunds Resolve billing and customer credit issues enquiries Handle customer calls and dispute logging/management Undertake root cause analysis Track and monitor queries through to resolution Execute the month end process Undertake standard and specific accrual processing Prepare adjustments for review Update account status records and collection efforts General office support to OTC team SOP/DTP creation preparation General office support to OTC team SOP/DTP creation preparation Ensure good cooperation across teams Contribute to operational and strategic process improvements. Benefits We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary. Have peace of mind and body with our health insurance Drive forward your career through professional development opportunities Achieve your personal goals with our Employee Assistance Programme Our commitment to you Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way. Join us and make a difference. Apply Now! Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant's Privacy Notice: Click on this link to read the Job Applicant's Privacy Notice At Carrier we make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter and more sustainable. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. Our team of approximately 56,000 dedicated individuals continues to mold industry standards by pursuing the latest research and developments to improve the lives of our customers. We’re constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world’s first choice in security, shipping and HVAC technology.

Responsibilities

The Process Specialist is responsible for managing end-to-end accounts receivable processes, including collections, dunning, and account reconciliation. They will also handle customer queries, resolve billing disputes, and produce accurate financial reports.