About the job

Role Description The Process Support Coordinator at LD Celulose S. A. will provide day-to-day remote support to internal teams and external stakeholders, ensuring smooth handling of process-related inquiries and cases. This part-time role involves managing support tickets, documenting issues, tracking case progress, and escalating complex matters to appropriate technical or operational contacts. The coordinator will communicate regularly with customers and colleagues to clarify requirements, provide status updates, and ensure timely resolution of requests. Additional responsibilities include maintaining accurate records in support systems, identifying recurring issues, and contributing to improvements in procedures, workflows, and knowledge base content.

Qualifications

Candidates should possess strong Interpersonal Skills and Communication abilities to collaborate effectively with diverse stakeholders.
Candidates should possess Case Management skills to organize, track, and resolve multiple cases and requests efficiently.
Candidates should possess Customer Service skills to deliver professional, timely, and empathetic support experiences.
Candidates should possess Technical Support capabilities to understand basic system processes, troubleshoot issues, and liaise with technical teams.
Candidates should have strong organizational skills, attention to detail, and the ability to work independently in a remote, part-time environment.
Candidates should be comfortable using digital tools and support platforms; experience in industrial, manufacturing, or process-focused environments is beneficial.
Candidates should have relevant education or experience in business, operations, customer support, or a related field.

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Responsibilities

About the job

Qualifications

Candidates should possess strong Interpersonal Skills and Communication abilities to collaborate effectively with diverse stakeholders.
Candidates should possess Case Management skills to organize, track, and resolve multiple cases and requests efficiently.
Candidates should possess Customer Service skills to deliver professional, timely, and empathetic support experiences.
Candidates should possess Technical Support capabilities to understand basic system processes, troubleshoot issues, and liaise with technical teams.
Candidates should have strong organizational skills, attention to detail, and the ability to work independently in a remote, part-time environment.
Candidates should be comfortable using digital tools and support platforms; experience in industrial, manufacturing, or process-focused environments is beneficial.
Candidates should have relevant education or experience in business, operations, customer support, or a related field.