Process & Technology Support Analyst at UL Solutions External Career Site

Mexico, chihuahua, Mexico -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

0.0

Posted On

06 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Windows OS, Customer Service, Troubleshooting, Analytical Thinking, Verbal And Written Communication, Basic Networking, Incident Management, ServiceNow, PowerShell, Bash, Public Cloud Concepts, Microsoft Excel, Critical Thinking, Cognitive Reasoning, Configuration Management

Industry

Professional Services

Description

We are seeking a motivated and detail-oriented Entry-Level Technical Support to join our 24/7 Core support IT team. This role bridges the gap between basic troubleshooting and advanced technical support, handling technical tasks that don't require deep troubleshooting. The ideal candidate possesses a foundation in IT principles, a customer-service orientation, and a desire to learn and grow in a technical environment. This role will involve applying pre-defined solutions, basic configuration changes, and initial incident diagnosis using established procedures and tools. What you'll experience working at UL: * Mission: For UL, corporate and social responsibility isn't new. Making the world a safer, more secure and sustainable place has been our business model for the last 125 years and is deeply engrained in everything we do. * People: Ask any UL employee what they love most about working here, and you'll almost always hear, "the people." Going beyond what is possible is the standard at UL. We're able to deliver the best because we employ the best. * Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers create. We're inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world. * Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles. * We are currently offering only an employment contract for this role. This provides you with the highest level of job security, ensuring stability and peace of mind. You will enjoy full access to social security, health insurance, and retirement benefits, providing a robust safety net for you and your family. Additionally, you will benefit from generous paid leave, including vacation days, sick leave, and parental leave, to maintain a healthy work-life balance. * Total Rewards: * Competitive remuneration package with yearly bonus * Mediclaim scheme for family * Group Term Life Insurance * Group Personal Accident Insurance * Training and Development (provided by UL University). Key improvements and rationale: * Combines Best Aspects: The job description integrates the specific technical responsibilities from the Level 1.5 proposal with the practical skills and operational responsibilities highlighted in the Entry-Level Operations Specialist document. * Focus on Predefined Processes: The description emphasizes following established procedures and using pre-defined solutions, which aligns with the Level 1.5 concept of handling repeatable tasks. * Clear Escalation Path: The description reinforces the role's position in the support hierarchy, clarifying the collaboration and escalation processes with Level 1 and Level 2 teams. * Balance of Technical and Soft Skills: Both documents stressed technical skills and customer service; this job description reflects that balance. * Realistic Expectations: The required and preferred skills are tailored for an "entry-level" role, making it accessible to candidates with varying levels of experience. * Adds Operational Support: The best elements of the Entry-Level Operations Specialist document are incorporated such as monitoring daily operations and performance metrics. This assists in implementing quality control measures across the department.

Responsibilities

The role involves providing entry-level technical support by applying pre-defined solutions and performing basic configuration changes. It also includes initial incident diagnosis and monitoring daily operations and performance metrics.