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Process Trainer (Alabang / MOA) | Onsite at Tasq Staffing Solutions, Inc.

Muntinlupa, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

05 Oct, 26

Salary

0.0

Posted On

07 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training Delivery, Content Development, Performance Evaluation, Quality Assurance, Mentorship, SOP Creation, KPI Reporting, New-hire Training, Refresher Training, Process Updates

Industry

Staffing and Recruiting

Description

Work Setup: Onsite (Alabang / MOA Pasay) Work Schedule: Day Shift Function: Training Requirements: Education: Finished 2 years of College Education (No back subjects) Work Experience: Minimum of 2 years in BPO, with at least 2 years as a Process Trainer in a Life Insurance or Healthcare Insurance LOB. Responsibilities: Training Delivery: Conduct new-hire training (nesting), refresher training, and process updates. Content Development: Create, update, and maintain training materials, SOPs, and quizzes based on evolving processes. Performance Evaluation: Monitor trainee performance, provide feedback, and report on training effectiveness (KPIs) to operations. Quality Assurance: Participate in calibrations and audits to ensure training aligns with quality standards. Mentorship: Guide employees through processes to ensure accuracy and reduce errors (e.g., in BPO or technical roles).

Responsibilities

The role involves conducting new-hire and refresher training while developing and maintaining training materials and SOPs. Additionally, the trainer monitors trainee performance through KPIs and ensures alignment with quality standards through audits.