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Process Trainer at Flatworld Solutions (Philippines), Inc.

Davao City, Davao Region, Philippines -

Full Time

Start Date

Immediate

Expiry Date

29 Jan, 26

Salary

0.0

Posted On

31 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Process Training, Communication Skills, Motivating Learners, Customer Service, Technical Support, Training Program Design, Training Delivery, Training Evaluation, LMS Tools, Learning Technologies

Industry

Outsourcing/Offshoring

Description

Are you passionate about helping others grow and perform at their best? Join our team as a Process Trainer and play a key role in shaping the success of our customer service teams. In this role, you’ll design, deliver, and evaluate training programs that empower agents to provide exceptional customer experiences. From onboarding to ongoing upskilling, you’ll help drive performance, engagement, and excellence across the board. What You’ll Do: Design and develop engaging learning materials and modules Deliver impactful training sessions for new hires and tenured agents Collaborate with QA, Team Leaders, and Management to align training with goals Evaluate training effectiveness and identify opportunities for improvement Leverage LMS tools and learning technologies to enhance delivery Requirements At least 2 years of experience as a process trainer Excellent verbal and written communication skills Ability to connect with and motivate diverse learners Deep understanding of customer service or technical support operations Benefits Why Flatworld Philippines: At Flatworld Philippines, you will be joining a dynamic work environment that offers competitive compensation, fosters innovation, and presents unique growth opportunities. Being a part of our team means contributing to and benefiting from our supportive work culture. We offer: Competitive compensation packages Comprehensive health coverage including HMO and Life Insurance Opportunities for professional growth and development A supportive and dynamic work environment Free meals and other wellness benefits Please submit your resume detailing your experience, skills, and qualifications. We look forward to reviewing your application and seeing how you can be a valuable addition to our team. Your journey with Flatworld Philippines starts here!

Responsibilities

In this role, you’ll design, deliver, and evaluate training programs that empower agents to provide exceptional customer experiences. You will help drive performance, engagement, and excellence across the board.