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Process Trainer - Retirement Services (Cebu / MOA Pasay) | Onsite at Tasq Staffing Solutions, Inc.

Pasay, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

06 Oct, 26

Salary

0.0

Posted On

08 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training Delivery, Content Development, Performance Evaluation, Quality Assurance, Mentorship, SOP Creation, KPI Reporting, Retirement Services

Industry

Staffing and Recruiting

Description

Work Setup: Onsite (Cebu / MOA Pasay) Function: Training Required Educational Attainment: Finished 2 years of College Education (No back subjects) Required Experience: At least 1 year as a Process Trainer and at least 2 years in Retirement Services. Candidates who have served as a Process Trainer specifically within Retirement Services are preferred. Responsibilities: Training Delivery: Conduct new-hire training (nesting), refresher training, and process updates. Content Development: Create, update, and maintain training materials, SOPs, and quizzes based on evolving processes. Performance Evaluation: Monitor trainee performance, provide feedback, and report on training effectiveness (KPIs) to operations. Quality Assurance: Participate in calibrations and audits to ensure training aligns with quality standards. Mentorship: Guide employees through processes to ensure accuracy and reduce errors (e.g., in BPO or technical roles).

Responsibilities

The role involves conducting new-hire and refresher training while developing and maintaining training materials and SOPs. Additionally, the trainer monitors trainee performance and ensures alignment with quality standards through audits and calibrations.