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Process Trainer - Retirement Services (Cebu / MOA Pasay) | Onsite at Tasq Staffing Solutions, Inc.

City of Cebu, Cebu, Philippines -

Full Time

Start Date

Immediate

Expiry Date

06 Oct, 26

Salary

0.0

Posted On

08 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training Delivery, Content Development, Performance Evaluation, Quality Assurance, Mentorship

Industry

Staffing and Recruiting

Description

Work Setup: Onsite (Cebu / MOA Pasay) Function: Training Required Educational Attainment: Finished 2 years of College Education (No back subjects) Required Experience: At least 1 year as a Process Trainer and at least 2 years in Retirement Services. Candidates who have served as a Process Trainer specifically within Retirement Services are preferred. Responsibilities: Training Delivery: Conduct new-hire training (nesting), refresher training, and process updates. Content Development: Create, update, and maintain training materials, SOPs, and quizzes based on evolving processes. Performance Evaluation: Monitor trainee performance, provide feedback, and report on training effectiveness (KPIs) to operations. Quality Assurance: Participate in calibrations and audits to ensure training aligns with quality standards. Mentorship: Guide employees through processes to ensure accuracy and reduce errors (e.g., in BPO or technical roles).

Responsibilities

The Process Trainer is responsible for conducting new-hire training, refresher training, and process updates. They also create and maintain training materials and evaluate trainee performance.