Job ID: 37730
Location: Singapore, SG
Area of interest: Corporate Strategy
Job type: Regular Employee
Work style: Office Working
Opening date: 27 Aug 2025

STAKEHOLDER MANAGEMENT

• Builds and maintains strong, positive relationships with stakeholders
• Ensures key stakeholders are kept aware of status, risks & issues (‘no surprises’)

People & Talent

• Develops talent in the team
• Manages team and support growth and development plans
• Leads and supports a change in mindset, building a culture of continuous improvements within PE and SCB teams, agility, and accountability – supported by key metrics to measure delivery of desired outcomes and benefits (both financial and non-financial), ensuring everyone in the Bank are drivers and owners of outcomes
• Sets effective metrics and standards, transparently communicating them to stakeholders - providing feedback and rewarding employees accordingly. Set the appropriate tone and expectations for the wider team
• Employs, engages, and retains high quality people, with succession planning for critical roles
• Ensures team structure/capacity is reviewed to enable delivery of client outcomes
• Ensures the provision of on-going training & development, ensures that direct reports are suitably skilled and qualified for their roles and that they have effective supervision in place to mitigate any risk
• Sets and monitors job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives
• Creates a motivational and challenging environment for staff which is conducive to creativity and performance with process excellence, transformation mindset and delivery centricity in mind
• Champions and acts as a role model of the Group’s values and culture. Lead through example and build the appropriate culture and values. Sets appropriate tone and expectations for their team and work in collaboration with relevant partners
• Identifies and resolves key risks and issues early in their existence as they related to process universe activities
• Produces and manages documented, specific resolution action plans, actively seeking to close open items by working with risk/issue owners

ABOUT STANDARD CHARTERED

We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

RESPONSIBILITIES

• Works with Global Process Owners (GPO), Product Owners (PO), Domain Owners (DO) and other key stakeholders to develop and maintain a consistent and robust process universe for the Bank
• Engages GPOs, POs and DOs to educate them on roles, responsibilities and ensure they deliver what is expected of them – ensuring SCB has the right people with the right skill set and competencies to drive transformation at scale and fulfil their obligations
• Builds relationship, trust and credibility across senior community and GPOs, POs and DOs
• Ensures the process universe is well maintained, linked to other relevant taxonomies (e.g. M7, service catalogue) and other systems to gather key relevant data points to make SCB process universe valuable and insightful
• Drives team members toward delivering on their commitments
• Creates feeling of cohesiveness and positive working environment with stakeholders and team members
• Conflicts and difficult interpersonal situations are tackled and dealt with effectively
• Demonstrates good technical PE capabilities and business understanding to influence effectively
• Leads the deployment and adoption of process universe capabilities to support senior management, COO community and other stakeholders
• Defines data and source systems required to link processes with data points that will allow to define level of maturity and identify areas of improvements / opportunities through various lenses (cots/FTE profile, risk & control, effectiveness, client and colleague experience)
• Understanding of other bank’s capabilities / industry relating to process universe and analytics
• Drives a culture of continuous improvements across Verticals (CIB, WRB and Functions) and Transversals (pan-bank transformation / internal process improvements)
• Demonstrates ability to influence, drive result and ‘get things done’
• Defines data and analytics required to make SCB process universe useful and insightful and manages the common tool for the Bank, articulating how process flows should be captured and documented
• Works with GPOs, POs, DOs and Technology to capture required data and link information to processes to generate analytics and insights (tactical and strategic approach)
• Conducts quality assurance to make sure processes are well documented and in line with guidance and agreed principles

ROLE SPECIFIC TECHNICAL COMPETENCIES

• Strategic thinking
• Influencing, stakeholder management
• Process Universe
• Transformation and delivery
• Analytics and Tooling
• Strategy and Measurement