JOB DESCRIPTION:

We are looking for a responsible and proactive Processing & Follow-Up Officer to manage client follow-ups, track case progress, and ensure timely payment of second and third installments. This role is essential in maintaining strong client relationships and ensuring smooth processing of immigration applications.

REQUIREMENTS:

• Minimum 1 year of experience in immigration, customer service, or payment follow-ups
• Strong communication and client-handling skills
• Fluency in English and at least one of the following: Hindi, Tagalog, Punjabi,
• Basic understanding of immigration services is a plus
• Good organizational skills and attention to detail
• Ability to handle multiple clients and meet deadlines

• Regularly follow up with clients via phone, WhatsApp, or email regarding pending payments (2nd/3rd installment)
• Check and update each client’s case status and documentation progress
• Coordinate with the processing and sales teams to keep client records up to date
• Remind clients of upcoming steps, appointments, or missing documents
• Maintain and update CRM/Excel sheets with payment and case status
• Provide basic information to clients about their case progress (non-technical)
• Escalate complex queries to senior processing officers