Processing Officer at Allianz Global Corporate & Specialty SE

Tunis, Tunis, Tunisia -

Full Time

Start Date

Immediate

Expiry Date

11 Jan, 26

Salary

0.0

Posted On

13 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Focus, Interpersonal Skills, Communication Skills, Accuracy Skills, Team Player, Work Ethics, Pressure Management, Deadline Management, MS Office Proficiency, Medical Terminology, Claims Processing, Adaptability, Engagement, Productivity Goals, Service Standards, Client Inquiries

Industry

Financial Services

Description

What you bring • Bachelor’s degree in any Medical field, Paramedical, Finance, Business Administration, Insurance, or a related field preferred. • 1-2 years’ experience in a customer focused environment, ideally in clinical, paramedical roles or TPA or insurance roles. • Proficiency in MS Office • A highly customer-focused individual with strong interpersonal, communicative and accuracy skills. • Team player • Physically fit to carry out duties. • Ability to demonstrate sounds work ethics. • Ability to work under pressure and to meet tight deadlines and service standards • Legally permitted to work in the country of operations. • Hybrid working option available as per business requirements. What you do • Operate within and meet the conditions of company service standards, clear to zero, to guarantee customer satisfaction and retention. • Review and handle claims according to the established standard procedure. • Support the team and departmental productivity goals to meet the agreed upon Service Level Agreement (SLA) and deliver exceptional customer service • Provide accurate and professional responses to client inquiries, and if needed, collaborate with other departments to ensure prompt and efficient resolution. • Engage in departmental medical training to broaden understanding of medical terminology and procedures, and enhance proficiency in claims processing skills. • Ensures adaptability in various claims handling work-related tasks to be able to facilitate a multi-tasking role. • Ensures that high quality targets (standard of work performance) are achieved at all times. • Support the Team Leader to drive engagement within the Team • Other Ad hoc duties as required What we offer Our employees play an integral part in our success as a business. We appreciate that each of our employees is unique and has unique needs and ambitions, and we enjoy being a part of their journey. We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is a key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance. 81537 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Responsibilities

The Processing Officer will operate within company service standards to ensure customer satisfaction and handle claims according to established procedures. They will support team productivity goals and provide accurate responses to client inquiries while engaging in medical training to enhance claims processing skills.