POSITION REQUIREMENTS

• High School diploma
• One to two years years experience in retail environment preferred
• Ability to lift 30 pounds and 60 pounds in a team lift occasionally
• Ability to work in a fast-paced environment with continuous standing, carrying, bending, squatting, pulling, and pushing
• This is a physically-active role - expect to be standing and moving 95% of each shift. The work includes cleaning the store (mopping, sweeping, cleaning restrooms, dusting), cleaning merchandise, moving boxes and merchandise repeatedly, pushing heavy carts, moving displays, etc.
• Ability to work outside for brief periods in all weather on a variety of tasks such as assisting donors as they remove items from their vehicles, removing trash from the store to exterior dumpsters, helping customers with furniture pick-ups, light shoveling of snow from sidewalks, etc.
• Ability to work two Saturdays each month, and a mix of daily schedules (9 AM to 5:30 PM, or 10 AM to 6:30 PM)

ALL STAFF RESPONSIBILITIES

• Culture
• Actively support and live out the Overflow Mission and Values
• Strive to display God’s love to other staff, volunteers, customers, and donors
• Demonstrate an ability to thrive in a flexible, physically-active, fast-paced and growth-oriented environment, while maintaining a positive, solution-oriented attitude
• Reliability/Accountability
• Follow attendance procedures; arrive to the building with enough time to allow for storing personal items, filling personal drinks, greeting team mates, etc., and be ready to start work when clocking in on time (at the time scheduled to begin work)
• Adhere to Overflow Handbook, policies and procedures
• Demonstrate excellent productivity in tasks and throughout shift
• Work with diligence and focus when clocked in - for example:
• seek out tasks to complete - discuss with team mates or Directors about priority tasks; look for cleaning, tidying and stocking tasks to complete, especially when working at the registers
• refrain from personal cell phone use, eating, personal shopping, and other personal entertainment activities (socializing, reading, games, etc.)
• complete shift breaks and meal breaks within allotted time (15 minutes / 30 minutes)
• be prepared to begin tasks as soon as clocked in (personal items are stored, personal drinks are filled, etc.; i.e., ready to start work when you clock in)
• Teamwork/Cooperation
• Serve as a positive colleague or team member
• Adapt to daily needs and changing plans
• Maintain productive working relationships
• Communication
• Speak and/or write effectively, listen carefully, and clarify information when necessary
• Provide complete, accurate and truthful updates to supervisor
• Reflect values in written and verbal communication - Love, Joy, Peace, Patience, Kindness, Goodness, Gentleness, Faithfulness & Self-Control; Assume positive intent
• Interact with everyone with kindness

POSITION KEY RESPONSIBILITIES

• Organize the Donation Receiving / Processing / Pricing / Testing areas, with the direction of the Store Operations Director
• Manage inventory process - receiving, testing, cleaning, storage, sorting, pricing, etc.
• Adhere to the approved Overflow pricing guide.
• Lead donor relations and assure donors have a positive experience at Overflow
• Manage merchandise storage so it is clean, organized, easily accessible and safe
• Complete daily checklists and productivity reports
• Assist Operations Director to maintain a full inventory level on the sales floor
• Support the Operations Director to proactively rotate merchandise, regularly purging items and assuring product is “fresh”
• Complete cleaning tasks; assure the Processing and Testing areas are clean and uncluttered
• Provide ideas and support to the Marketing & E-Commerce team to promote Overflow merchandise and increase sales
• Collaborate with staff to move merchandise onto the sales floor efficiently and in a manner that maximizes sales opportunity (e.g., moving seasonal items on & off the sales floor)
• Create an environment in the store that promotes customer and staff safety
• Keep aisles free from clutter
• Assure broken items are removed
• Achieve sales goals
• Collaborate with Store Operations Director and other staff to meet monthly sales goals
• Develop and adjust processes for efficiency
• Collaborate with Store Operations Director on process and facility changes that promote efficiency
• Maintain accuracy of department training and pricing guides
• Serve as an ambassador to OTS volunteers - creating an environment of appreciation for our volunteers while supporting volunteers to achieve the OTS mission
• Collaborate with volunteers on assigned work priorities
• Communicate with volunteers with kindness, respect and appreciation
• Participate in planned volunteer trainings, groups, and appreciation as scheduled
• Utilize training and pricing guides for volunteer onboarding

PURPOSE:

Overflow is a community effort to care for people in need, locally and globally, through recycling and reselling clean, affordable goods.