Processor - Escrow at ENBD Recruitment Team

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

0.0

Posted On

18 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Escrow Operations, Client Service, Real Estate Escrow, Commercial Escrow, Regulatory Compliance, Transaction Processing, Reporting, Query Resolution, Process Improvement, Finacle, BPM, EMS, SmartBUSINESS, Payment Hub, MS Word, MS Excel

Industry

Banking

Description

Escrow Processor is expected to provide superior client service experience and seamless delivery of all Escrow Operations & services in collaboration with the team. The job holder needs to ensure the services provided as an Account Trustee to Clients, internal and external stakeholders are in line with Real Estate Escrow, Common Area Escrow, Body Corporate Escrow, Commercial Escrow and bank’s process and guidelines. Key Responsibilities: * Handling day to day Escrow operations activities in compliance with Real Estate/DIFC/Common Area/Commercial Escrow Laws and Regulations and internal procedures related to these services within the timelines. * Check daily transactions documents related to Developers, Unit Management, Projects, Payments, Deposits, Allocations, Unit Cancellation/Refund, pending payments, Guarantee management, Retention transfer and others and ensure timely processing and confirmation to clients/stakeholders. * Liaise with bank appointed engineer/s for obtaining their certification for release of payments. * Ensure timely Reconciliation of internal and regulatory reports for sending it Regulatory/stakeholders within timelines. ▪ Check project wise reports and ensure project wise accounts are reconciled and up to date. * Ensure all exceptions are escalated, approved and ratified. Ensure customer queries are responded within the timelines and confidentiality maintained. Liaise with concerned team for clarifications related to any transaction. * Quick adaptability to new initiatives, systems or any changes in the existing process related to Escrow Operations & Services. * Support Product Managers / Business units operationally, ensuring customer satisfaction by transactions getting processed in line with regulatory/internal bank process, policy and procedures. * Providing clarifications / seeking clarifications to and from internal / external customers for smooth completion of the request. ▪ Analyze operational activities and provide ideas, recommendation and implement to reduce manual activities and enhance operational efficiency in compliance with the Operational and Regulatory guidelines. * Display subject matter expertise and ensure service quality meets customer’s, Regulatory and bank’s expectations. * Well versed with Finacle, BPM, EMS, smartBUSINESS, Payment Hub and other banking applications. * Reconcile audit report and timely submission of audit report to Regulatory/DIFC/Common Area in line with Regulatory guidelines for account trustee, developer, Common Area and Body Corporate. * Perform UAT for new/enhancement product releases, review and provide sign off to IT/stakeholders. * Closely liaise with Product team, Tanfeeth, IT and stakeholders for timely delivery of product launch/enhancements on production Key Requirements: * UAE National * At least 2 years of experience in Escrow Operations, Services and various aspects of banking. * Result and client oriented with Excellent performance. * Well versed with Finacle, BPM, EMS, smartBUSINESS, Payment Hub and other banking applications. * Sound knowledge on MS Word, Excel, Powerpoint #LI-AG1 ENBD Meet the leading banking group in the region Emirates NBD, the leading Banking Group in the MENAT region, was formed on 19 June 1963, when H.H. Late Sheikh Rashid bin Saeed Al Maktoum signed the Charter of Incorporation of the National Bank of Dubai (NBD) which became the first National Bank established in Dubai and the United Arab Emirates (UAE). With the blessings of H.H. Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, NBD merged with Emirates Bank International (EBI) on 06 March 2007, to form Emirates NBD, the largest banking group in the region by assets. On 16 October 2007, the shares of Emirates NBD were officially listed on the Dubai Financial Market (DFM). The merger between EBI and NBD to create Emirates NBD, became a regional consolidation blueprint for the banking and finance sector as it combined the second and fourth largest banks in the UAE to form a banking champion capable of delivering enhanced value across Corporate, Retail, Islamic, Investment, and Private Banking, Global Markets & Treasury, Asset Management and Brokerage operations throughout the region.

Responsibilities

The Processor is responsible for handling daily Escrow operations activities, ensuring compliance with various Escrow laws and regulations, and processing documents related to payments, deposits, and allocations in a timely manner. Key duties also involve liaising with engineers for payment releases, reconciling reports, escalating exceptions, and responding to customer queries while maintaining confidentiality.