Procure-to-Pay (P2P) Service Management Functional Lead – VMD, T&E and Help at Willis Limited, trading as Willis Towers Watson plc

Ipswich, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

19 Apr, 26

Salary

0.0

Posted On

19 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Delivery Management, Stakeholder Engagement, Process Improvement, Project Management, Operational Efficiency, Compliance Standards, Supplier Management, Data Analysis, Technology Deployment, Issue Resolution, Financial Policies, Master Data Accuracy, Continuous Improvement, Communication, Collaboration, Governance

Industry

Financial Services

Description

The Procure-to-Pay (P2P) Global Service Delivery Lead is responsible for overseeing the delivery and performance of outsourced procurement and accounts payable operations. The P2P Global Service Management Functional Lead will support the Global Service Delivery Lead and perform the role of the primary liaison at the sub process level between internal stakeholders and EXL COE Leads. This role ensures that EXL meets service level agreements (SLAs), adheres to compliance standards, and continuously improves the efficiency and effectiveness of the process. Key Responsibilities · Service Delivery Management o Monitor and drive daily operation performance through metrics and feedback channels for lessons learned and improvements. o Drive the resolution of operational recurring crises, escalations and systemic issues. Determine root cause to prevent reoccurrence. Responsible for guiding sub-process EXL COE Lead/SMEs to suitable resolutions. o Monitor, align on prioritisation and coordinate required activities to deploy technology fixes and changes for P2P services with EXL service delivery, Group IT and Treasury teams. o Support the building and maintenance of supplier enablement, master data accuracy and vendor relationships with EXL and collaboration with Business Supplier Owners. o Monitor and oversee EXLs management of any supplier disputes ensuring clear and timely communication and service recovery. o Monitor service delivery adherence to internal controls, financial policies and regulatory compliance for VMD, Expense Management and Helpdesk process activities. · Stakeholder Engagement o Serve as the central point of contact for EXL service delivery of VMD, Expense Management and Helpdesk processes; facilitate regular issue resolution meetings and manage when required coordination with EXL service delivery, Controllership, Group IT and Treasury teams. o Responsible for managing sub governance meetings with functional teams (EXL COE Leads) to discuss regular performance review, issue resolution and continuous improvement sessions and feed inputs into management and strategic forums. · Process Improvement and Transformation o Proactively identify opportunities for continuous improvement across VMD, Expense Management and Helpdesk process services, with a balanced concept of cost efficiency and service effectiveness. o Track and analyze exceptions to standard processes and raise initiatives to standardize them globally. o Management of continuous improvement initiatives, operationalizing processes due to technology, operating model enhancements and/or GAAP/Regulatory changes and transition of new volumes and services to EXL. Including o Overall project management, process documentation, service delivery team readiness, Service Level Agreements (SLA) and knowledge transfer. o Responsible for partnering with P2P process owners/SMEs and leads to drive or manage implementation of approved process changes and new services. o Responsible for partnering with enabling functions when applicable. o Responsible for communicating outcomes and progress to relevant stakeholders.

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Responsibilities

The P2P Global Service Management Functional Lead oversees the delivery and performance of outsourced procurement and accounts payable operations. This role involves monitoring service delivery, engaging stakeholders, and driving process improvements.