SUMMARY:

This role is crucial for ensuring the timely delivery of high-quality risk assessment reports, directly impacting revenue goals. The QAM will be responsible for overseeing all QA activities, maintaining excellence in report quality, and upholding Alexander & Schmidt’s Service Standards and Guidelines.

• Lead and manage the Quality Assurance Department, including hiring, evaluating, and supporting Quality Assurance Account Managers and Independent Contractors.
• Develop, implement, and maintain quality standards, processes, and improvement strategies.
• Collaborate with various departments to ensure consistent adherence to quality standards across the organization.
• Monitor and analyze quality performance, providing regular reports on key metrics.
• Proactively identify and resolve client concerns and quality issues.
• Provide training and support to the QA team members and field representatives to ensure competency and proficiency.
• Utilize (inspection management system) and other relevant software for efficient workflow management and reporting.
• Proven ability to lead and manage teams effectively.
• A strong background in the property and casualty insurance industry is required. While not essential, a specialization in loss control is highly valued.
• Excellent communication, analytical, and problem-solving abilities.
• Proficiency in Microsoft Office (Word, Excel) and Google Workspace.
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