PROCUREMENT PLATFORMS ADMINISTRATOR

We are seeking a detail-oriented and technically proficient Procurement Platforms Administrator to support our Procurement Digital and Data Manager in maintaining and optimizing our procurement systems. This role will be responsible for the day-to-day administration of procurement platforms, providing user support, managing tickets, ensuring data integrity, supporting workflow creation and amendment, and assisting with technology vendor management. The Procurement Platforms Administrator will play a crucial role in keeping our digital procurement ecosystem running smoothly and efficiently.

What You’ll Do as a Procurement Platforms Administrator

• Provide day-to-day administration and support for procurement systems (e.g., e-sourcing, e-procurement, contract management tools).
• Manage user access controls, including creating new user accounts, modifying permissions, and deactivating accounts as needed.
• Monitor system performance and troubleshoot issues, escalating complex problems to the Procurement Digital and Data Manager or IT department.
• Perform regular system maintenance tasks, such as data backups, updates, and patches.
• Serve as the first point of contact for user inquiries and support requests related to procurement systems.
• Respond to and resolve user tickets in a timely and professional manner, documenting solutions and maintaining a knowledge base.
• Provide training and guidance to users on how to effectively use procurement systems.
• Ensure data accuracy and integrity within procurement systems.
• Assist with data uploads, imports, and exports as required.
• Assist the Procurement Digital and Data Manager in creating, documenting, and improving procurement workflows within the systems.
• Test and validate new or updated workflows to ensure they function correctly and meet business requirements.
• Assist the Procurement Digital and Data Manager in managing relationships with technology vendors.
• Coordinate communication with vendors for issue resolution and system updates.
• Help track vendor performance against agreed-upon service levels.
• Maintain up-to-date documentation of system configurations, processes, and user guides.
• Work closely with the Procurement Digital and Data Manager and IT team to resolve technical issues and implement system improvements.
• Collaborate with business users to understand their needs and provide effective solutions

Here at Primark, we want everyone to feel valued – so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular:

• 3+ years of experience in system administration or IT support, preferably within a procurement, finance or supply chain environment.
• Familiarity with procurement and finance platforms (e.g., Oracle) or similar enterprise systems.
• Technical systems skills, including experience with user access management, ticketing systems, etc.
• Excellent problem-solving and troubleshooting abilities.
• Strong communication and customer service skills.
• Attention to detail and a high degree of accuracy.
• Ability to work independently and as part of a team.
• Basic understanding of procurement processes is a plus.
• Experience with workflow management or business process design is a plus.
• Be able to build & maintain relationships with key stakeholders and the procurement team are essential to be successful in this role
• You will have excellent administration skill