PRINCIPAL ACCOUNTABILITIES

• Controls and delivers effectively both air and ground operations services for customers, while ensuring regulatory compliance and avoidance in any flight disruptions in:
  • obtaining over flight & landing clearances, PPRs and slots
  • coordinating effectively with GHA, fuel, catering, hotel and transportation suppliers/vendors for smooth handling of customer’s flights
• Handles and responds to customer requests, accurately, resourcefully and tactfully.
• Prepares and types reports, orders, and schedules/movements pertaining to flight/aviation operations and flight/aviation safety
• Compiles, prepares, and distributes correspondence to relevant departments, such as flight operations reports and flight/aviation quality control reports
• Ensure that all operation activities provided to customers are achieved in compliance with Click Aviation Network corporate safety and security regulations, local laws, CAA and ICAO rules, regulations and standards.
• Consistently refers to and applies the aviation operations files and records:
  • Company Operations Manuals
  • Operational Notifications
  • AIP
• To influence the decisions of all operational units to enhance and improve performance in order to meet standards set.
• To produce information and reports to management on a regular basis.
• To represent Click Aviation Network externally and internally in the best interests of the company.
• To work on weekends, night shifts and public holidays