Procurement Helpdesk Specialist at S&P Global

Quezon City, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

0.0

Posted On

14 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Procurement, Helpdesk, Stakeholder Partnering, Ticket Monitoring, SLA Management, KPI Management, P2P Process, Ariba, Reporting, Requisition Creation, Vendor Setup, Purchase Order Modification, Invoice Exception Approval, Catalog Maintenance, MS Office, Customer Centric

Industry

Financial Services

Description

About the Role: Grade Level (for internal use): 09 S&P Global Corporate The Role : Procurement Helpdesk Specialist The Location : Bridgetowne, Quezon City Job Responsibilities Partner with relevant stakeholders (vendors, business units, contract leads, and legal) to answer Helpdesk questions Staff the Helpdesk Email box BuyingCenter alias Monitor, maintain, and keep track of helpdesk tickets and meet or exceed response, TAT, and other SLA’s and KPI’s Staff the SNOW Tickets Procurement Resolver groups Ensure Procurement SLAs around the Procurement P2P and ticketing process are complied with Enter, monitor, and maintain accurate P2P data and provide feedback on the development of P2P centric metrics, analytics, and dashboards Creation of Ad-hoc P2P Ariba Extract/ Reports (access to and staffing of Procurement Reporting email) upon request by Procurement, legal, or Business stakeholders Procurement Requisition (PR) Creations to include PR Change Requests (Adding a line on the PR) Manual PR or Invoice Approval flow adjustments and management of PR Approval Role assignment (Delegation of Roles) in Ariba P2P Execution of Vendor Set Up process to include document collection/AN enablement Manually transmitted Purchase Orders once PR’s are fully approved to the vendor when required PO Modification - Administrative PO generations, eg. invoice approver, cost center, or OBO change Staffing of invoice exception approval steps when required (PO Variance or Incorrect vendor, etc.) Maintenance and management of various Catalogs within Ariba in support of Procurement Operations team What We're Looking for: Basic Qualifications : Academic Qualifications 7+ year degree or equivalent Work Experience Total Experience of 0-7 years, with 2 year experience in Procurement or related function preferred. Essential Skills / Competencies Fluent Verbal and Written Communication Skills in English Knowledge of MS Office Applications like Excel, Word, PowerPoint Customer Centric focus and ability to interact with varied level stakeholders Exposure to helpdesk function via email or phone modalities Ability to work independently within an organization Natural propensity or strength in Procurement function, supply chain, or Vendor Management through education or experience Preferred Qualifications: Basic Exposure to Procurement end to end processes Understanding of Purchase Request to Purchase Order processes Skilled in working with Ariba P2P or related tool (Coupa, SRM, etc.) Knowledge of helpdesk functions, preferably using a ticketing or que management system Can work from 3pm-12mn Philippine Time What’s In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: Know Your Rights: Workplace discrimination is illegal ----------------------------------------------------------- FINANC202.1 - Middle Professional Tier I (EEO Job Group) S&P Global delivers Essential Intelligence® that shapes decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.

Responsibilities

This role involves staffing the Procurement Helpdesk via email and SNOW tickets, partnering with stakeholders to resolve queries, and ensuring compliance with Procurement SLAs for the P2P process. Responsibilities also include data entry, monitoring P2P metrics, executing vendor setup, managing Purchase Orders, and handling invoice exception approvals.