Procurement Manager - Customer Service at Booking.com

Amsterdam, North Holland, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

23 Sep, 26

Salary

0.0

Posted On

25 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic Sourcing, Supplier Negotiation, Contract Management, Stakeholder Management, BPO Procurement, Vendor Performance Management, Commercial Acumen, Analytical Thinking, Project Management, Cross-functional Collaboration, P&L Impact Delivery, Risk Management, Data Privacy Compliance, Change Management, Tendering, Market Awareness

Industry

Software Development

Description

About Booking Holdings Booking Holdings (NASDAQ: BKNG) is the world's leading provider of online travel and related services, provided to consumers and local partners in more than 220 countries and territories through five primary consumer-facing brands: Booking.com, Priceline, Agoda, KAYAK and OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world. For more information, visit BookingHoldings.com and follow us on X (formerly known as Twitter) @BookingHoldings. Role: In this role, you will lead global spend management and strategic sourcing initiatives for the Customer Service function across Booking Holdings. You will play a key role in shaping and optimizing our global Customer Service and BPO ecosystem, driving efficiency, scalability, and value creation across multiple brands including Booking, Agoda, Kayak, and OpenTable. The majority of Customer Service spend and procurement activities are centered around Booking.com (BHBV), making this role highly integrated within the Amsterdam-based Procurement organization and closely aligned with the broader Global Procurement team. A core focus of this role is to identify and execute cross-brand opportunities, leveraging scale to maximize commercial value and strengthen vendor partnerships. You will develop and execute category strategies, manage complex supplier relationships, and ensure procurement initiatives are aligned with business priorities. This role covers third-party services with a strong emphasis on Customer Service operations (including BPO and contact center services), while also encompassing broader services categories. You will collaborate closely with global stakeholders, including Customer Service leadership (with strong presence in EMEA and APAC), as well as Legal, Privacy, Security, and Finance. The role has a global scope and is based in Amsterdam, reporting to the Global Senior Manager Procurement – Customer Service. Key responsibilities: Customer Service and related services categories, delivering measurable P&L impact Lead strategic sourcing initiatives, including supplier selection, negotiation, and contract optimization Identify and drive cross-brand synergies to maximize value across Booking Holdings Partner closely with Amsterdam-based Procurement teams and global stakeholders to align sourcing strategies Manage key supplier relationships, including performance management, governance, and escalation handling Drive vendor consolidation and continuous improvement initiatives across the supply base Ensure compliance with internal policies and external requirements (including data privacy, security, and sustainability) Contribute to the implementation and adoption of procurement tools, processes, and best practices Act as a change agent to promote a unified, value-driven procurement approach across brands. Skills and experience required: Bachelor’s degree with 5+ years of relevant experience in Procurement Experience in Customer Service (e.g. BPO, contact centers) procurement is preferred; candidates with strong Professional Services or broader services procurement experience are also encouraged to apply Strong negotiation and commercial skills Proven stakeholder management and influencing capabilities Analytical, structured, and results-driven approach Ability to work independently and collaboratively in a dynamic, international environment Strong communication skills Ability to manage multiple priorities with flexibility and resilience Experience working with sourcing and contract management tools (e.g. Ivalua, Salesforce CLM/Conga or similar) Experience in tendering and contracting within services categories Understanding of legal, risk, data privacy, and security considerations in supplier management Strong stakeholder management and influencing skills, with the ability to engage and challenge senior leadership across regions Proven experience in strategic sourcing, supplier negotiation, and contract management Strong analytical and problem-solving skills with attention to detail Ability to manage complex projects and drive results in a fast-paced, global environment Excellent communication skills (written and verbal), with the ability to operate effectively across cultures and time zones Strong commercial acumen and market awareness within services categories Experience managing supplier performance and driving value beyond cost savings Pragmatic, hands-on mindset with a strong sense of ownership and accountability Familiarity with regulatory frameworks (e.g. data privacy, IT security, contracting standards). We help our customers explore the world by delivering seamless and reliable experiences. This is only possible through a deep understanding of our diverse customer base and a commitment to operational excellence. We are proud to foster an inclusive environment that brings together people from all backgrounds, encouraging innovation, collaboration, and continuous improvement. This role offers a unique opportunity to work at the center of Procurement within Booking Holdings, collaborating closely with the Amsterdam-based Global Procurement team while engaging with stakeholders across EMEA, APAC, and the US. You will have the autonomy to shape category strategies, influence senior stakeholders, and contribute to the evolution of procurement across Booking Holdings. We are a performance-driven organization offering competitive compensation, bonus opportunities, and strong career development prospects. This role is based in Amsterdam, and we support international relocation for the right candidate. This role does not provide relocation assistance.

Responsibilities

Lead global spend management and strategic sourcing for Customer Service and BPO functions across Booking Holdings brands. Focus on driving cross-brand synergies, optimizing supplier relationships, and delivering measurable P&L impact.