Procurement Medallia CX Assistant Manager | Hybrid - Makati/BGC at Tasq Staffing Solutions, Inc.

Makati, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

17 Jun, 26

Salary

0.0

Posted On

19 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Medallia Platform Configuration, Survey Design, Dashboard Development, Reporting Automation, Predictive Analytics, Journey Orchestration, Text Analytics, API Integrations, Data Visualization, Sentiment Analysis, Stakeholder Management, Team Leadership, CX Measurement Frameworks, Data Privacy, Jira, Confluence

Industry

Staffing and Recruiting

Description

Roles & responsibilities Survey Design & Deployment: Configure and deploy surveys across digital channels (email, SMS, WhatsApp, web intercepts, in- app). Ensure seamless integration with client systems and data flows for real-time feedback capture. Reporting & Dashboard Development: Build interactive dashboards and reports in Medallia/Qualtrics for stakeholders at various levels. Automate reporting processes and ensure data accuracy for executive presentations. Advanced Analytics & Strategic Insights: Drive advanced use cases such as predictive analytics, journey orchestration, and AI- driven text analytics. Translate insights into strategic recommendations for CX improvement and present to senior client leadership. Advanced Platform Capabilities: Leverage Medallia features such as journey orchestration, alert workflows, and role-based views. Exposure to Medallia DXA (Digital Experience Analytics) is a plus. Consulting & Stakeholder Management: Partner with clients to understand business objectives and translate them into CX measurement frameworks. Provide recommendations on survey design, KPI alignment, and experience improvement strategies. Team Leadership & Delivery Oversight: Lead and mentor a team of consultants and analysts, ensuring timely and quality delivery of CX programs. Review and approve configurations, dashboards, and analytics outputs before client delivery. Mandatory technical skills Hands-on experience in Medallia platform configuration and administration. Strong knowledge of survey logic, distribution channels, and API integrations. Proficiency in dashboard creation, data visualization, and reporting within CX platforms. Experience in text analytics, sentiment analysis, and categorization techniques. Familiarity with Medallia DXA or similar digital experience analytics tools is desirable. Key behavioural attributes/requirements Ability to elicit business requirements and translate them into actionable solutions. Strong problem-solving and analytical skills with a consulting mindset. Excellent communication and presentation skills to engage with senior stakeholders effectively. Attention to detail and documentation skills for accurate process mapping and reporting. Adaptability and collaboration in using modern productivity tools (e.g., Miro, Jira, Confluence). Understanding of governance principles and ability to ensure compliance (data privacy, consent management). Stakeholder management and interpersonal skills for cross- functional coordination. Qualifications Educational qualifications B.E./B.Tech/MBA 8-10 years of total experience in CX consulting and delivery roles. Certifications in Medallia preferred. Prior experience in a consulting environment or Big 4 setup is desirable. Additional Details Work arrangement: Hybrid - Makati or BGC office

Responsibilities

This role involves configuring and deploying customer experience surveys across digital channels, building interactive reports and dashboards in Medallia/Qualtrics, and driving advanced analytics use cases like predictive modeling and AI text analysis. The manager will also translate insights into strategic recommendations for CX improvement and present findings to senior client leadership.