Procurement Medallia CX Associate Consultant | Hybrid - Makati/BGC at Tasq Staffing Solutions, Inc.

Makati, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

17 Jun, 26

Salary

0.0

Posted On

19 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Medallia Platform Configuration, Survey Design, Dashboard Development, Text Analytics, Sentiment Analysis, API Integrations, Data Visualization, CX Measurement Frameworks, Journey Orchestration, Stakeholder Management, Business Requirements Elicitation, Problem Solving, Analytical Skills, Presentation Skills, Documentation, Medallia DXA

Industry

Staffing and Recruiting

Description

Roles & responsibilities Survey Design & Deployment: Configure and deploy surveys across digital channels (email, SMS, WhatsApp, web intercepts, in- app). Ensure seamless integration with client systems and data flows for real-time feedback capture. Reporting & Dashboard Development: Build interactive dashboards and reports in Medallia for stakeholders at various levels. Automate reporting processes and ensure data accuracy for executive presentations. Text Analytics & Insights: Utilize text analytics capabilities within Medallia/Qualtrics to extract actionable insights from open-ended feedback. Apply sentiment analysis and thematic categorization to support strategic decision-making. Advanced Platform Capabilities: Leverage Medallia features such as journey orchestration, alert workflows, and role-based views. Exposure to Medallia DXA (Digital Experience Analytics) is a plus. Consulting & Stakeholder Management: Partner with clients to understand business objectives and translate them into CX measurement frameworks. Provide recommendations on survey design, KPI alignment, and experience improvement strategies. Mandatory Technical Skills Hands-on experience in Medallia platform configuration and administration. Strong knowledge of survey logic, distribution channels, and API integrations. Proficiency in dashboard creation, data visualization, and reporting within CX platforms. Experience in text analytics, sentiment analysis, and categorization techniques. Familiarity with Medallia DXA or similar digital experience analytics tools is desirable. Key behavioural attributes/requirements Ability to elicit business requirements and translate them into actionable solutions. Strong problem-solving and analytical skills with a consulting mindset. Excellent communication and presentation skills to engage with senior stakeholders effectively. Attention to detail and documentation skills for accurate process mapping and reporting. Stakeholder management and interpersonal skills for cross- functional coordination. Qualifications Educational qualifications B.E./B.Tech/MBA 3 - 5 years of total experience in CX consulting and delivery roles. Certifications in Medallia preferred. Prior experience in a consulting environment or Big 4 setup is desirable. Additional Details Work arrangement: Hybrid - Makati or BGC office

Responsibilities

The role involves configuring and deploying customer experience surveys across digital channels, building interactive reports in Medallia, and utilizing text analytics to extract actionable insights from feedback. Responsibilities also include leveraging advanced Medallia features and partnering with clients to translate business objectives into effective CX measurement frameworks.