What you bring:

Your proven expertise as a Business Analyst will enable you to excel in this role by leveraging your communication skills when engaging with stakeholders across the organisation. You bring an empathetic approach that fosters trustful relationships built on active listening—ensuring all voices are heard during requirements gathering sessions. Your facilitation abilities shine during meetings where you deliver persuasive presentations backed by comprehensive documentation that guides decision-making. Analytical thinking allows you to dissect complex systems efficiently; your track record demonstrates success in transforming intricate workflows into streamlined models that boost productivity. You are adept at translating evolving business needs into actionable items for both technical developers and business users alike. 

Ability to build strong relationships through active listening, empathy, and tailored messaging across stakeholder groups resulting in effective collaboration.

Skilled in facilitating meetings, delivering impactful presentations, and producing high-quality documentation that supports informed decision-making.

Proven experience analysing complex 'as is' systems and processes leading to streamlined target models that improve operational efficiency.

Demonstrated ability to translate business needs into well-defined user stories, acceptance criteria, and process models understood by both technical and non-technical teams.

Experience conducting detailed data analysis to inform decisions while maintaining high standards of data quality management throughout projects.

Competence in supporting change management initiatives including updating operational manuals and facilitating user training sessions for successful adoption of new processes.

Ability to maintain essential project documentation such as business cases, user manuals, training materials, and analysis artefacts supporting ongoing team learning.

• Desirable: Previous experience within Financial Planning or Financial Services environments would be advantageous but not essential.Experience of Project co-ordination/administration.
• Experience of coordinating small projects, or exposure to the end-to-end project lifecycle.
• Experience of working within a structured project management framework.
• Knowledge of project management tools and techniques.
• Excellent customer facing skills with experience of customer facing activity.
• Confident approach to customer management and developing key relationships within the customer as well as with partners and vendors.
• Excel skills combined with knowledge and experience of other Microsoft packages including Project, PowerPoint and Word.
• Strong communications skills, both written and verbal.
• Self-motivated and flexible with ability to work under pressure.
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What you’ll be doing:

• Lead a team of L&D business partners and learning colleagues
• Own early careers, apprenticeships and youth employment programmes
• Ensure every colleague has the core skills to be safe, confident and great with customers
• Build leadership development, pipeline and acceleration for every leadership level
• Manage a budget and show the impact learning has had on the business
• Evolve our learning proposition and how we deliver it, using technology, data and AI to create personalised, accessible learning suitable for a frontline workforce