Procurement Operations Analyst at Delivery Hero

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

28 May, 26

Salary

0.0

Posted On

27 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Transactional Processing, Purchase Requisitions, Purchase Order Creation, Incident Management, Problem Management, Root Cause Analysis, Customer Help Desk, Process Enhancement, Communication Skills, SAP Ariba, Attention To Detail, Problem-Solving, Customer Support, Team Collaboration

Industry

technology;Information and Internet

Description

Company Description foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description We are on the lookout for a Procurement Operations Analyst to join the Global Procurement team at foodpanda, based in our Philippines office, on our journey to always deliver amazing experiences. The Procurement Operations Analyst is an entry-level role focused on supporting the transactional aspects of procurement operations, providing direct support for incident and problem management, and addressing inquiries through the customer help desk. This role is essential for maintaining smooth, efficient operations within the procurement team and ensuring stakeholder satisfaction through prompt issue resolution and clear communication. Transactional Processing Monitor the purchase requisitions and purchase order creation following defined policies and procedures. Ensure accuracy and timeliness, supporting compliance with corporate guidelines and service level agreements (SLAs). Incident and Problem Management Handle procurement-related incidents, performing initial triage and troubleshooting to resolve issues where possible. Assist in root cause analysis, helping to prevent recurrence and drive improvements. Customer Help Desk Serve as a primary contact point for internal inquiries related to procurement transactions and processes. Continuous Improvement Identify and suggest areas for process enhancement within transactional procurement and customer support. Qualifications Good written and verbal communication skills to maintain clear and professional interactions in English. Some knowledge of procurement systems (preferably SAP Ariba) would be a plus. Strong attention to detail. Effective problem-solving and customer support abilities. Ability to work collaboratively in a team, open to guidance and development opportunities. Additional Information What’s in it for you A dynamic and challenging work environment. A company committed to developing you personally and professionally. A great working atmosphere with regular company and team events. A vibrant and international team committed to diversity and inclusion. Responsibility from day one in a fast growing and global company. Other benefits include free food, health and dental insurance, and learning and development opportunities!

Responsibilities

This entry-level role supports transactional procurement operations, including monitoring purchase requisitions and purchase orders, and managing incidents and problems within the procurement process. The analyst will also serve as a primary contact for internal inquiries via the customer help desk and suggest process enhancements.