Procurement Operations Analyst at Delivery Hero

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

28 Jul, 26

Salary

0.0

Posted On

29 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Procurement operations, Purchase requisition, Purchase order creation, Incident management, Problem management, Customer help desk, SAP Ariba, Communication skills, Attention to detail, Problem-solving, Customer support, Process improvement

Industry

technology;Information and Internet

Description

Company Description foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description We are on the lookout for a Procurement Operations Analyst to join the Global Procurement team at foodpanda, based in our Malaysia office, on our journey to always deliver amazing experiences. The Procurement Operations Analyst is an entry-level role focused on supporting the transactional aspects of procurement operations, providing direct support for incident and problem management, and addressing inquiries through the customer help desk. This role is essential for maintaining smooth, efficient operations within the procurement team and ensuring stakeholder satisfaction through prompt issue resolution and clear communication. Transactional Processing Monitor the purchase requisitions and purchase order creation following defined policies and procedures. Ensure accuracy and timeliness, supporting compliance with corporate guidelines and service level agreements (SLAs). Incident and Problem Management Handle procurement-related incidents, performing initial triage and troubleshooting to resolve issues where possible. Assist in root cause analysis, helping to prevent recurrence and drive improvements. Customer Help Desk Serve as a primary contact point for internal inquiries related to procurement transactions and processes. Continuous Improvement Identify and suggest areas for process enhancement within transactional procurement and customer support. Qualifications Good written and verbal communication skills to maintain clear and professional interactions in English. Some knowledge of procurement systems (preferably SAP Ariba) would be a plus. Strong attention to detail. Effective problem-solving and customer support abilities. Ability to work collaboratively in a team, open to guidance and development opportunities. Additional Information What we offer: A dynamic and challenging work environment. A company committed to developing you personally and professionally. A great working atmosphere with regular company and team events. A vibrant and international team committed to diversity and inclusion. Responsibility from day one in a fast growing and global company.

Responsibilities

The Procurement Operations Analyst will manage transactional procurement processes, including purchase requisitions and order creation, while ensuring compliance with corporate policies. Additionally, the role involves providing support through the customer help desk and performing incident triage to resolve procurement-related issues.