Procurement Operations – Helpdesk Services Analyst at Rolls-Royce

Krakow, Lesser Poland Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

13 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Procurement Operations, Helpdesk Support, Issue Resolution, Supplier Inquiries, Sourcing Support, Contracting Support, Procurement Systems, Process Improvement, Record Keeping, Compliance, Audit Readiness, Customer Service, Technical Issue Resolution, Policy Adherence, Knowledge Documentation, Shared Services

Industry

Industrial Machinery Manufacturing

Description

Job Description Job Description Why join Rolls‑Royce? At Rolls‑Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere. By joining Rolls‑Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture. Job summary: The Procurement Operations Analyst (Helpdesk) will play a key role in delivering responsive and accurate support for procurement-related queries and issues. Your primary responsibilities include managing internal user helpdesk requests, resolving supplier inquiries, and providing ad hoc support for sourcing, contracting, and procurement system activities. What You will be doing: Manage internal user helpdesk requests and resolve procurement-related queries promptly and accurately Respond to supplier inquiries and assist with issue resolution related to procurement processes and systems. Identify and recommend process improvements related to the operation of tasks such as increasing efficiency, effectiveness and improvement of customer service Maintain accurate records of queries, resolutions, and actions to ensure compliance and audit readiness Assist with resolving technical issues in procurement platforms and escalate complex problems when necessary Ensure adherence to procurement policies, procedures, and audit requirements across all activities Deliver responsive, high-quality support to stakeholders, ensuring a positive procurement experience Documentation – documenting the knowledge to allow self -service Position requirements: +3 years of experience in procurement or supply chain management Experience managing user queries and resolving supplier issues in a shared services environment Understanding of procurement policies, governance frameworks and compliance assessments Demonstrated experience in delivering excellent customer service and influencing others Proven track record in delivering business results and achieving objectives Desirable Requirements: Experience working in aerospace or defence, or other complex manufacturing industry Working knowledge of SAP, Ivalua, Coupa, (Ariba, Service Now, Zendesk – helpdesk systems) Passion for continuous improvement and quality improvement methodologies such as Lean and Six Sigma What do we offer: Private healthcare and group life insurance Annual bonus myBenefit platform/subsidy for Multisport cards Internet and electricity allowance for remote work Increased funding for the Employee Capital Plans (PPK) program; Rolls‑Royce Sp. z o.o. contributes 3% to this program Additional vacation days based on length of service with the employer Hybrid work model (2 days in the office / 3 days from home) Work in a modern office located in the Krakow centre – the Unity Tower (ul. Lubomirskiego 20). The Kraków Rolls‑Royce Global Capability Centre represents an exciting new chapter in the growth of Rolls‑Royce Group Business Services. Designed to support global operations and employee services, the Centre is a key hub for enabling operational efficiency and strengthening global business processes. It delivers exceptional services across finance, procurement, HR, Data Analytics and Service Management. Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls‑Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too. Rolls‑Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive. Please note that all applicants will be subject to Poland right-to- work check as part of the recruitment process. Job Category Procurement Posting Date 15 Mar 2026; 00:03 Rolls-Royce pioneers cutting-edge technologies that deliver the cleanest, safest and most competitive solutions to our planet’s vital power needs.

Responsibilities

The analyst will manage internal user helpdesk requests and resolve procurement-related queries accurately and promptly, while also responding to supplier inquiries and assisting with issue resolution related to procurement processes and systems. Key duties include identifying process improvements, maintaining accurate records for compliance, and resolving technical issues within procurement platforms.