Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Procurement Specialist– Senior Process Associate – French – Remote Romania
In this role, you will support the indirect operational process of a worldwide FMCG customer.

Responsibilities

• Running compliance checks on all Free text PR incoming via Coupa.
• Re-routing PRs via approved Buying Channels (catalogs or web-forms) and preferred vendors;
• Handling inquiries from internal customers as well as from external vendors and delivering professional, helpful, high-quality service and assistance before, during, and after the customer’s requirements are met.
• Performing Helpdesk process in Service Now, for transactional procurement process (PO/GR cancellation, PO reopening, etc), User Management process (maintaining roles and approval groups) as well as working closely with IT to solve all System issues Coupa requestors might encounter.
• Monitor and take proper action in solving all Integration errors between Coupa and SAP, by working closely with IT department, when needed.
• Maintaining clear records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Developing the communication with customers to have a smooth transactional process.
• Supervising generic email box for incoming queries as well as resolving them as per the agreed SLAs.
• Keeping track of all requests received, either through ticket or manual tracker, for efficiency and follow-up purposes.
• Following-up with requesters/co-functional teams to provide quick resolutions.
• Providing periodic updates to users/impacted parties on the status of the ticket/issue raised.
• Transferring/Raising inquiries to appropriate teams for resolution.
• Finding opportunities to improve or to streamline the process.
• Proactively act and identify Continuous Improvement opportunities.
• Update the working procedures periodically
• Maintain and develop relationships with relevant markets and client serviced by team and all major customers within those markets as appropriate.
• Identify opportunities for continuous process improvement and innovative solutions.

Minimum Qualifications / Skills

• Language required is French and English, both minimum level B2+

Preferred Qualifications

• Preferred (not mandatory) exposure in working with typical ERP tools deployed in Procurement environment (Coupa, SAP, Service Now etc.)

“What can we offer?
Attractive salary.
Stable job offers - employment contract.
Work in a multicultural environment;
Various trainings (initiating, soft skills).
Possibility of development;
Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).”
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.
JobSenior Process Associate
Primary LocationRomania-Iasi
ScheduleFull-time
Education LevelAssociate’s Degree/College Diploma
Job PostingJan 14, 2025, 7:13:05 AM
Unposting DateJul 13, 2025, 2:43:05 AM
Master Skills ListOperations
Job CategoryFull Tim

• Running compliance checks on all Free text PR incoming via Coupa.
• Re-routing PRs via approved Buying Channels (catalogs or web-forms) and preferred vendors;
• Handling inquiries from internal customers as well as from external vendors and delivering professional, helpful, high-quality service and assistance before, during, and after the customer’s requirements are met.
• Performing Helpdesk process in Service Now, for transactional procurement process (PO/GR cancellation, PO reopening, etc), User Management process (maintaining roles and approval groups) as well as working closely with IT to solve all System issues Coupa requestors might encounter.
• Monitor and take proper action in solving all Integration errors between Coupa and SAP, by working closely with IT department, when needed.
• Maintaining clear records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Developing the communication with customers to have a smooth transactional process.
• Supervising generic email box for incoming queries as well as resolving them as per the agreed SLAs.
• Keeping track of all requests received, either through ticket or manual tracker, for efficiency and follow-up purposes.
• Following-up with requesters/co-functional teams to provide quick resolutions.
• Providing periodic updates to users/impacted parties on the status of the ticket/issue raised.
• Transferring/Raising inquiries to appropriate teams for resolution.
• Finding opportunities to improve or to streamline the process.
• Proactively act and identify Continuous Improvement opportunities.
• Update the working procedures periodically
• Maintain and develop relationships with relevant markets and client serviced by team and all major customers within those markets as appropriate.
• Identify opportunities for continuous process improvement and innovative solutions