WHAT WE DO

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

WHO WE ARE

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

SUMMARY

Working under minimal supervision of the Supervisor, SKU Governance, referring only exceptional problems and issues for management review or approval, the SKU Governance Specialist operates through a call center structure and acts as a second-level resource for all Sales affiliates. Primary duties include creation and maintenance of SKUS for all approved vendors and managing the data related to vendor and SKU details. Handles entry level to complex SKU creation activities based on the vendor and program rules for associated business segments. SKU Governance support efforts include a reactive focus on customer-specific opportunities, while a proactive focus is applied to developing resources, reports and training for Sales and supporting teams. The SKU Governance Specialist maintains personal knowledge of vendor programs and contract procedures in order to make educated decisions that ensure
SKU creation meets both vendor program and company audit compliance. The SKU Governance Specialist uses knowledge and experience to develop internal processes and documentation which limits liability to both the customer and Connection in terms of revenue loss, inability to sell vendor programs and associated fines.
Responsibilities:

• Creates and maintains SKUs according to internal product and program naming conventions.
• Responds to Sales and support teams with regards to creation of SKUs as well as analysis of new vendor opportunities.
• Audits supplied information for accuracy
• Responds to sales requests through call tracking tool within established Service Level, including (but not limited to): P & A, new SKUs, SKU Reporting and price lists management
• Tracks and submits vendor contracts until completion
• Problem solves and uses prior experience to identify potential issues in SKU creation to avoid issues with order processing
• EOL (end of life) SKU management
• Assists with updates to existing SKUS
• Assists with creation and maintenance for documents associated to SKU governance
• Resolves issues and provides pre and post-sales support
• Maintains necessary SKU and vendor related reporting information
• Creates and maintains necessary price lists
• Maintains reporting relevant to SKU creation activities
• Maintains updating of SKUS within the company ERP
• Identifies process improvements and enhancements
• Participates in and contributes to team goals
• Identifies gaps in resources and documentation around SKU creation and works with Supervisor to develop trainings and resource updates for SKU Governance Team members, as well as Sales and Sales Support
• Presents SKU Governance focused training sessions designed to support Sales & Product Management initiatives
• Maintains Team OneNote Notebook to keep vendor and program information, along with team processes and communication notes, current
• Develops and maintains key vendor and Sales team relationships
• Increases personal knowledge of vendor programs and contract procedures
• Attends both internal and external trainings and webinars to identify vendor program and product changes
• Builds relationships with Connection Sales and Support Teams, including Business Development Managers, Purchasing, Licensing Sales Specialists and Partner Development Specialists
• Performs all other duties or special projects as assigned. Identifies the need for unique business
  drivers and make proposals for improved processes. Pursues strategies for enhancing the end customer experience as it pertains to SKU Governance.Min: USD $46,350.00/Yr. Max: USD $57,938.00/Yr. Qualifications:

Required competencies:

• Intermediate Microsoft Excel skills with ability to create formulas, tables and charts
• Proficient in Microsoft Outlook with ability to formulate and send professional emails.
• Advanced knowledge of CRM or ERP systems
• Intermediate knowledge of databases in order to audit and update information
• Customer oriented with ability to listen to and anticipate needs of the customer
• Routine problem solver in situations where most problems have occurred before and solutions are familiar.
• Intermediate understanding of sales or product procurement operations with ability to follow and improve processes within a vendor segment while maintaining set controls.
• Attention to detail in composing, keying, and proofing professional business materials
• Discreet with demonstrated ability to work in a confidential executive environment using good judgment while acting as an ambassador for the company
• Process change agent with ability to identify process improvements and system enhancements in a changing environment
• Systematic advanced reasoning skills with ability to define problems, collect data, establish facts, and draw valid conclusions
• Analytical with ability to draw conclusions from data, systematic and rational
• Detail oriented with item by item focus, meticulous attention to detail with ability to proofread for accuracy
• Organized state of mind with ability to document activities, anticipate problems, plan schedules and monitor performance according to priorities and deadlines
• Excellent customer service skills, with the ability to prioritize and multitask in a fast-paced environment.

Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person”