Product Account Manager

at  Datacom

Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
About the Role (Your why)
You will uncover, maintain, lead and develop opportunities in some of our existing accounts, while finding new clients to grow our portfolio and reach targets. You will establish supplier agreements for products on customer accounts and manage supplier and procurement processes for allocated accounts.
We are looking for an experienced Product Account Manager, who is confident with business to business sales and most importantly hunting for new opportunities with the strong backing of the Datacom brand in the IT Product Solutions space. You’ll be a superstar in uncovering new opportunities and building long term customer relationships with a customer centric attitude.

What you’ll bring

• Expert product and industry knowledge.
• Product knowledge across major hardware and software vendors.
• An excellent understanding of the business requirements/IT deliverables demanded by the client(s).
• Appreciation of the value/importance of the account.
• Strong understanding of Account Management techniques and disciplines
• Strong financial management practices with a clear understanding of the relationship between costs and overall profitability
• Proven sales ability including outstanding negotiation skills, persuasive ability

Responsibilities

• Ensuring complete customer satisfaction when dealing with their allocated accounts and the organisation.
• Formulating, implementing, and managing strategic business plans regarding client accounts to achieve sales revenue and quota targets.
• Revenue, growth, productivity and profit for the entire portfolio, and facilitating growth and penetration of the customer’s contract.
• Managing negotiations between the organisation, the client and any third-party organisations involved.
• Collaborating with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.
• Conducting product demonstrations (where applicable) and coordinating the preparation of sales proposals, tenders/bids, contracts and Account Management plans.
• Maintaining a level of product training and certifications to support client accounts

Culture and Benefits
Datacom is one of the largest suppliers of Information Technology professional services in New Zealand and Australia. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It’s our people that give us our unique culture and energy that you can feel from the moment you meet with us.
At Datacom, you’ll be recognized and valued for your contributions. We’re growing year on year and can provide career opportunity in a collegial and agile environment that empowers people and promotes innovation. We care about our people and provide a range of perks such as health insurance, employee discounts, social events, remote working, flexi-hours, and professional development courses to name a few. We operate at the leading edge of technology to help our largest enterprise organisations explore possibilities and solve their biggest challenges, so you will never run out of interesting new challenges and opportunities

• Ensuring complete customer satisfaction when dealing with their allocated accounts and the organisation.
• Formulating, implementing, and managing strategic business plans regarding client accounts to achieve sales revenue and quota targets.
• Revenue, growth, productivity and profit for the entire portfolio, and facilitating growth and penetration of the customer’s contract.
• Managing negotiations between the organisation, the client and any third-party organisations involved.
• Collaborating with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.
• Conducting product demonstrations (where applicable) and coordinating the preparation of sales proposals, tenders/bids, contracts and Account Management plans.
• Maintaining a level of product training and certifications to support client account