Product Advisor | West Edmonton Mall

at  Rocky Mountain Soap Company

WHO WE ARE

At Rocky, we feel our best in nature; it’s why for over two decades we’ve been students of this glorious Earth, appreciating, exploring and formulating everyday essentials to bring nature into everyday lives.
Like nature, we’re growing! With 13 stores in Canada and plans to expand nationwide, we’re focused on connecting our customers to the Earth, growing our culture focused teams, and giving back to support nature conservation.
Are you a natural fit for the new world of Rocky?

• Consistently set the example by demonstrating personal customer service and selling skills aligned to Rocky’s service standards and expectations
• Encourage, support, and share knowledge with team members to cultivate team spirit
• Participate in the completion of in-store presentation to defined brand standard to create an optimal and consistent shopping experience
• Share customer feedback and observations with the Store Leader to foster continuous improvement
• Address customer concerns and complaints readily and with intent
• Strive to drive revenue and performance metrics including revenue, ATV, and conversion
• Report quality issues timely and ensure all products on sales floor meet our brand standards for quality and presentation
• Support a consistent customer experience through tidying, replenishment and other tasks assigned; self-manage to identify tasks that positively contribute to the in-store experience