Product Analyst

at  Aftia Solutions

Job Category: Information Technology
Job Title: Senior Product Analyst
Time Zone: Pacific or Mountain Time, Canada – remote work
The opportunity:
The ideal candidate will provide analyst services as an Aftia employee working closely with our partner Adobe. You will be familiar with Adobe technology, including Adobe Sign and Document Cloud. The person will help lead large and complex projects, and, be comfortable putting together & leading presentations. They will possess the skills to interact, collaborate, and impact various personalities and functions, including stakeholders at the VP and Director levels, internal customers, engineers, support, and product management.

What you’ll need to succeed:

• Excellent written and verbal communication skills: comfortable leading meetings, creating relationships, writing newsletters, documenting use cases, assisting with user outreach
• Skilled in MS Office, particularly in PowerPoint
• Ability to learn new technologies quickly
• Ability to effectively explain and demo technology to users
• Ability to understand complex issues to loop in appropriate resources
• Outstanding problem solving and analytical skills, including the ability to build clear observations, analysis, and conclusions based on customer interviews and data
• Ability to work in a global environment and work remotely with distributed teams
• Skilled in multi-tasking and prioritizing across multiple projects at the same time
• Ability to summarize and communicate effectively at the executive level
• Preferred experience using Acrobat and Acrobat Sign, familiar with APIs, AI tools, and Power Automate

Responsibilities:

• Partner with Product Management and Product Analysts to provide day-to-day tactical objectives
• Provide insights and contribute to the team’s strategic direction.
• Prepare Executive-ready presentations, newsletters, and communications
• Lead key internal customer meetings, often with senior leaders in attendance
• Help expand internal use cases to ensure alignment with Product, Sales and Engineering for new and existing features
• Document use cases and share with Sales & stakeholders
• Document and track customer feature requests & feedback and present or relay to internal teams in a professional manner
• Help address internal customer tickets and issues using ServiceNow, looping in supporting teams where needed
• Act as an internal consultant/evangelist for Document Cloud & Adobe Sign
• Partner with and knowledge share across our internal customers and partners
• Assist with key stakeholder and internal customer meetings
• Help track team projects and keep system up to date

Education

• B.S. Degree or comparable, technical background

Job Type: Full-time
Pay: $80,000.00-$95,000.00 per year

Additional pay:

• Bonus pay

Benefits:

• Dental care
• Extended health care
• Paid time off

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday

Work Location: Remote
Expected start date: 2025-02-1

• Partner with Product Management and Product Analysts to provide day-to-day tactical objectives
• Provide insights and contribute to the team’s strategic direction.
• Prepare Executive-ready presentations, newsletters, and communications
• Lead key internal customer meetings, often with senior leaders in attendance
• Help expand internal use cases to ensure alignment with Product, Sales and Engineering for new and existing features
• Document use cases and share with Sales & stakeholders
• Document and track customer feature requests & feedback and present or relay to internal teams in a professional manner
• Help address internal customer tickets and issues using ServiceNow, looping in supporting teams where needed
• Act as an internal consultant/evangelist for Document Cloud & Adobe Sign
• Partner with and knowledge share across our internal customers and partners
• Assist with key stakeholder and internal customer meetings
• Help track team projects and keep system up to dat