ESSENTIAL SKILLS AND EXPERIENCE:

• A strong numerical background.
• Hands on experience of utilising data mining software within a complex, commercial workplace environment. Proficient in SAS/ SQL.
• Competency in using Microsoft Excel and PowerPoint.
• Practical experience in using data to gather customer and product insights, and market trends. Previous experience working within data-led product strategy teams is preferable, especially in financial services (credit cards/ consumer lending desirable).
• Clear articulation of insights and recommendations with senior managers and key partners around the business.
• Self-motivated with the ability to prioritise and handle changing priorities.
• Experience of developing business cases which balance value and customer experience.
• Previous exposure to workplace situations which have required you to use your communication and influencing skills, to gain consensus and support for recommendations.

Key accountabilities will include:

• Extracting and analysing data using SAS/SQL through SAS Enterprise Guide or Teradata.
• Turning your data into accurate, concise, and meaningful insights.
• Clear articulation of insights and recommendations with senior managers and key partners around the business.
• Developing MI suite for monitoring and reporting product performance, customer usage and outcomes, customer profiling and behaviours, product P&Ls and key performance indicators.
• Bringing to bear new and existing data sources to gather insights, identify gaps and recommend product and proposition enhancements

ABOUT THIS ROLE

Reporting to the Analytics Manager, this role focuses on delivering insight and analytics, to help the Credit Card product function understand customer needs, behaviours, product performance and deliver against financial plans, whilst playing a pivotal role in our innovation agenda. Working closely with the credit cards commercial and tech teams as well as across key functional teams including Affordability, Customer Propositions, Everyday Banking, Customer Insights, Credit Risk and CCO, you’ll play a pivotal role in our innovation agenda.

Key accountabilities will include:

• Extracting and analysing data using SAS/SQL through SAS Enterprise Guide or Teradata.
• Turning your data into accurate, concise, and meaningful insights.
• Clear articulation of insights and recommendations with senior managers and key partners around the business.
• Developing MI suite for monitoring and reporting product performance, customer usage and outcomes, customer profiling and behaviours, product P&Ls and key performance indicators.
• Bringing to bear new and existing data sources to gather insights, identify gaps and recommend product and proposition enhancements.

Operating at a fast pace, our team fosters a dynamic culture and appreciates a good sense of humour! Deeply dedicated to development, this role presents an excellent opportunity to expand your network through collaboration with teams across Lloyds Banking Group and external partners.