CALLING ALL INNOVATORS – FIND YOUR FUTURE AT FISERV.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

• Develop product knowledge and provide service support to clients and internal partners
• Work closely with clients and internal partners to trouble shoot, research and resolve product inquiries and impacting issues on client’s use of Fiserv products
• Take a “Client First” approach by providing consultative servicing to meet client and company objectives. Cultivate positive relationships with clients and internal partners
• Respond to client inquiries and research of client issues related to credit card processing, debit card processing, healthcare FSA/HSA accounts, and various other business lines our clients offer
• Research and provide information regarding client inquiries received via phone, email, or tickets
• Deliver consistent excellent customer service over the phone, in writing, navigating systems, procedures, and other resources
• Resolve customer inquiries as they are reported using system knowledge and internal SME consultation
• On-call coverage and after hour support may be required and will be assigned on a rotating or as needed basis to support non-business hours for Incident response