PRIMARY TALENT PARTNERS HAS A 12 MONTH CONTRACT OPENING FOR A PRODUCT ANALYST II WITH A UTILITIES CLIENT OF OURS IN CHARLOTTE NC.

Pay: $/hr; W2 contract, no PTO, no Benefits. ACA-compliant supplemental package available for enrollment.
Schedule: Hybrid: At least 3 days a week onsite (Wednesday + 2 additional)
Primary location: Optimist Hall (some work at The Plaza as needed)

DESCRIPTION:

The Customer Digital Solutions teams strive to provide customers and employees an enriched experience that consistently exceeds their evolving expectations and improves their satisfaction with and perception of company. The Product Analyst position will specifically be supporting a portfolio of efforts around Products and Services. This role will work closely with the Product Owner and be responsible for collaborating with key stakeholders to capture requirements and ensure the business and supporting teams understand what’s needed to be successful. Aspects of the role may include working with analytics, new data elements, marketing teams, and other technology groups to develop holistic solutions to meet our customer and employee needs.
Additionally, this role will help create visibility of important objectives and processes while always keeping the end customer in mind. This individual will be responsible for helping to provide a consistent and enriched experience to our customers by supporting ideation, listening to the voice of the customer, and listening to feedback from the business.

REQUIRED/BASIC QUALIFICATIONS:

• Bachelors degree
• In addition to required degree, eight (2) years related work experience
• In lieu of Bachelors degree(s) AND 2 year(s) related work experience listed above, High School/GED AND 6 year(s) related work experience

DESIRED QUALIFICATIONS:

• Ability to communicate effectively and succinctly across a variety of media including facilitation and presenting results to all levels of the organization
• Attention to detail
• Problem-solving and analytical abilities
• Ability to handle multiple competing priorities
• Deeply curious, always looking to learn and improve with a bias towards action
• Ability to research and gather data
• Collaborative in problem solving and working style to drive change through influence
• Ability to define and quantify opportunities with minimal existing data
• Experience writing business cases, presenting analysis and progress reports
• Highly organized, process oriented individual
• Experience creating and maintaining visual representations of ongoing data tracking activities and outcomes (i.e. through data dashboard)
• Passionate about solving customer problems and appreciation for customer experience

PRIMARY TASKS:

• Assisting in the One ecommerce effort. Write JIRA stories, engage stakeholders for future improvements and document future requirements.
• Provide support for maintenance on existing apps and create / monitor metrics of use. This includes applications Service Navigator, TOU Enrollment, Solar Estimator and Outage Verification.

RESPONSIBILITIES:

• Partner with the product owner to build business visibility through reports, processes, presentations, and other communication channels
• Assist with user research and story writing
• Obtain knowledge of and ability to perform any of the following key activities within a product team: process mapping, value stream mapping, process analysis, process design, methods development, performance standards & metrics development, ROI analysis
• Develop and execute quality assurance plans
• Support change management functions to ensure successful implementation of work
• Collaborate with product team to understand opportunities for continuous improvement initiatives and potential areas to gain efficiencies or cost savings
• Utilize data to help teams develop and implement solutions
• Help keep teams on track by ensuring outcome measurement
• Work with enterprise partners to build empathy and understanding about our audience
• Help consolidate user feedback, user research, employee feedback, etc.
• Must be comfortable interacting and reaching out to various leaders at * and, at times, managing expectations across multiple business units at once
• Be comfortable thinking quickly on your feet
• Build rapport quickly with key leaders across the company
• Work through ambiguity and be a self -starter who can easily set own deadlines and expectations for accomplishing key deliverables
• Feel comfortable presenting and representing working software in front of large audiences
• Eager to learn and ready to navigate complex landscape of products and services within *