Product Analyst - Mobile Platform at Westpac New Zealand

, , New Zealand -

Full Time

Start Date

Immediate

Expiry Date

15 Apr, 26

Salary

0.0

Posted On

15 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Analysis, Visualisation Skills, Analytical Skills, Critical Thinking, Communication Skills, Customer Focus, Collaboration, Problem Definition, Impact Analysis, Viability Assessment, Risk Analysis, Trade-off Analysis, Business Case Development, Operational Insights, Regulatory Compliance, Digital Products, Mobile Apps

Industry

Banking

Description

Mō te tūranga | About the Role The Product Analyst – Mobile Platform plays a critical role in shaping clear, evidence-led decisions across Westpac’s mobile app and online banking channels. Operating as part of a product trio alongside Product Managers, Technology and Design Partners, this role is responsible for problem definition, impact analysis, and viability assessment, ensuring initiatives are well-framed before delivery begins. This role is not accountable for delivery execution, but is accountable for decision quality, clarity, and confidence. Key responsibilities of the role Shape problem definition & prioritisation Work with Product Managers to clearly articulate customer and business problems Define scope, assumptions, constraints, and success measures Support prioritisation decisions with impact, risk, and trade-off analysis Challenge assumptions constructively using evidence Decision support & insight Analyse channel performance, customer behaviour, and journey outcomes Synthesise data, customer feedback, incidents, and operational insights Translate complex inputs into clear decision narratives for stakeholders Identify trends, risks, and opportunities across the channel Business viability & analysis Support development of business cases and investment proposals Assess commercial, operational, regulatory, and risk implications Partner with Risk & Compliance early to surface constraints Ensure initiatives balance customer value with bank viability Product trio collaboration Operate as an embedded member of the product trio Partner closely with Design to ensure customer needs are well understood Collaborate with Technology to ensure feasibility and constraints are understood early Enable delivery teams by providing clarity, not control Governance & change support Support Digital Channel review and governance processes Contribute to impact assessments for incidents and changes Ensure analysis meets internal standards and regulatory expectations Support change management activities where required What success looks like Decisions are made faster and with great confidence Initiatives start with shared understanding and clear intent Fewer late-stage changes due to better upfront clarity Strong trust across business, technology, and design Analytics and insight actively shape priorities, not just report outcomes Nā tāu rourou | What will you bring? At least 4 years’ experience as a BA / Digital Analyst, in a Digital team or environment Experience working with Digital products such as Mobile Apps Data analysis and visualisation skills Strong analytical and critical thinking skills Excellent communication skills Demonstrable focus on delivering positive outcomes for customers Enjoy working collaboratively within a team Be comfortable dealing with ambiguity and change as well as being able to prioritise Tertiary qualification preferred Financial services knowledge preferred Westpac Hei Wāhi Mahi | Working at Westpac In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including: 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best Additional purchased leave options up to 4 weeks per year Banking benefits, insurance discounts and superannuation scheme Growth and development – we provide opportunities for development and promote internal mobility Recognition - we recognise and reward our star performers School holiday subsidy - help you balance work and family during school holiday 2 Volunteer days per year Ko mātou tēnei | Our Organisation At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you! Tono mai ināianei! | Apply Now! Apply today with your CV and Cover Letter. The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities. Mahi tahi tātou, kaha ake tātou | Together Greater Applications close: 6 February 2026 Our culture is rich with stories of how our people like to help, our customers, our community and each other. This is reflected through flexible working arrangements to ensure that our people have a balance in their life with those things that are important to them. Through ensuring that we provide opportunities to everyone regardless of what society throws at them, we are a safe place to work where you are treated equally and appreciated.

Responsibilities

The Product Analyst is responsible for shaping problem definitions and prioritization, as well as analyzing channel performance and customer behavior. They work closely with Product Managers, Technology, and Design Partners to ensure initiatives are well-framed before delivery begins.