WHO WE ARE

Manychat is a leading Chat Marketing platform. We help businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram.
Trusted by over 1 million brands in 170+ countries, we’re an official Meta Business Partner, backed by top investors, including Bessemer Venture Partners.
With 250+ teammates across international offices in Austin, Barcelona, Yerevan, São Paulo, and Amsterdam — Manychat helps businesses across the globe improve their ROI and grow faster.

WHAT YOUʼLL DO

• Hire, nurture, and guide a team of Product Analysts while fostering a culture of collaboration and innovation.
• Scale and enhance the Product Analytics function, building a team, refining processes, running cross functional projects, and strengthening the analytical culture.
• Partner up with the Product and Engineering leadership to guide and drive data-informed decisions, both tactical and strategic.
• Shape the data and analytics roadmap, including investments in capabilities and infrastructure.
• Run ad-hoc analyses, build valuable dashboards, and surface insights.
• Help in developing and improving key capabilities in the Product Analytics domain, including A/B testing, causal inference, KPI development, and segmentation.
• Think beyond the day-to-day, taking a mid- to long-term view of the business, and translating it into concrete plans and actions.

TO BE SUCCESSFUL IN THIS ROLE

• 8+ years of relevant experience. Including 3+ years of hands-on experience in Product Analytics and 2+ years of people management.
• Ability to collaborate and drive initiatives across Analytics, Data, Product, Engineering, and UX.
• Excellent people management skills, including individual coaching and growth planning.
• Deep understanding of product metrics, their interdependencies, and principles of Product development.
• Expertise in SQL, working with large datasets. Hands-on experience with Python and/or R. Experience with Git is a plus.
• Experience employing statistical and causal inference techniques, including A/B testing, to drive real world impact.
• Solid understanding of Analytics technology, including event tracking and data collection, Data warehousing and transformations, and visualization and reporting.
• Excellent communication skills, both written and verbal, allow you to convey complex findings in a clear and concise manner.
• Experience working in SaaS and/or high growth companies is a plus.