BRING MORE TO LIFE.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.
Learn about the Danaher Business System which makes everything possible.

• Respond to product/application related local and European customer inquiries and feedback through the appropriate questioning techniques to identify the nature of the request/complaint. Most support will be given remotely, e.g. via e-mail, phone and chat.
• Advise the appropriate sales staff of the content of product/application related customer inquiries and feedback, and their outcome.
• Meet with agreed service levels, time scales and standard operating procedures.
• On request - deliver up-to-date application training on company products and their related scientific background, for sales staff, other company departments, and/or customers.
• Seek opportunities to convert application related inquiries into new or developed sales possibilities (e.g. lead generation, up-and cross-selling and initiating quotations).
• Maintain a high level of technical knowledge and competence on specialist subjects, products and their applications.
• Establish and maintain positive and collaborative working relationships with customers and sales staff.
• Manage scientific support information database / documentation / paperwork, prioritizing and processing this in an orderly and consistent manner, maintaining accurate, complete and up-to-date information on all technical customer requests of information and feedback.