Product and Customer Specialist - Remote at Gratz Pilates

Santa Barbara, California, United States -

Full Time

Start Date

Immediate

Expiry Date

01 May, 26

Salary

0.0

Posted On

31 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Problem Solving, Communication, Order Processing, Shipping Procedures, Time Management, Product Knowledge, Bilingual, Hospitality, Customer Service, Software Proficiency, Critical Thinking, Organizational Skills, Relationship Management, Collaboration, Documentation

Industry

Manufacturing

Description

Job Title: Product and Customer Specialist Job Type: Full-Time, Remote (Tuesday-Saturday, 2-9pm PST) Job Description: We are seeking a detail-oriented and proactive Product and Customer Specialist to join our small but growing team. This role requires strong problem-solving skills, excellent communication, and the ability to handle customer inquiries about orders, shipping, and product details. The ideal candidate is a self starter and thrives in a fast-paced environment, has strong organizational skills, and truly enjoys helping people. Key Responsibilities: Customer Support & Product Guidance: Provide exceptional customer support via phone, email, and chat, offering expert product advice and addressing inquiries in a timely, accurate manner. Product Issue Resolution: Troubleshoot and resolve product-related issues, including order discrepancies, product defects, and questions about usage, ensuring a seamless customer experience. Order & Product Modifications: Manage customer requests for product changes, such as adjustments to selections, quantities, and shipping details, ensuring accurate processing. Shipping & Delivery Support: Provide customers with updates on order status, estimated delivery times, and tracking details, ensuring they are fully informed throughout the process. Product Expertise: Be the go-to expert for all product-related inquiries, including specifications, features, benefits, and practical usage advice, helping customers make informed decisions. Customer Relationship Management: Build and maintain strong, positive relationships with customers by providing personalized solutions and continuously ensuring satisfaction with both products and services. Collaboration with Internal Teams: Work closely with Sales, Shipping, Manufacturing, Product, and Marketing teams to resolve product and order issues, ensuring smooth processing and delivery, and sharecustomer needs and insights. Documentation & Reporting: Accurately document customer interactions, feedback, and product issues, ensuring thorough records are maintained for follow-up and continuous improvement. Qualifications: Enjoy solving problems in the short-term and long-term Excellent verbal and written communication skills Strong problem-solving and critical-thinking abilities Strong attention to timelines and time management Familiarity with order processing and shipping procedures Ability to learn and maintain product knowledge Bilingual is preferred, English + second language Previous experience in hospitality, customer service or a similar role is preferred Ability to learn new software and tools, proficiency in Hubspot and Spotify is ideal Ability to learn and maintain product knowledge, Pilates knowledge is ideal Bachelor’s degree About Us: Gratz Pilates stands as a cornerstone in the world of Pilates, with a rich history spanning back to the 1960s. Renowned for our commitment to premier manufacturing, we have been steadfast in upholding the legacy and integrity of Joseph Pilates' original designs. Our dedication to craftsmanship, authenticity, and precision has earned us a distinguished reputation within the Pilates community. We take pride in delivering exceptional products that empower practitioners worldwide in their pursuit of physical well-being and strength. Join us at Gratz Industries and be a part of our legacy of excellence. Benefits: Medical/Vision Insurance with $0 deductible Low-cost Dental add-on Provided Short-term/Long-term Disability No-cost Life Insurance Policy Paid Holidays, Sick Time & Vacation Days 401K Location Santa Barbara, California (Remote) Department Customer Service Employment Type Full-Time Minimum Experience Entry-level

Responsibilities

The Product and Customer Specialist will provide exceptional customer support and troubleshoot product-related issues. They will also manage customer requests for product modifications and maintain strong relationships with customers.