ABOUT REDWOOD CREDIT UNION (RCU):

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.
As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.

MINIMUM QUALIFICATION: KNOWLEDGE, SKILLS AND ABILITIES

• Ability to conduct research, document findings, and make recommendations.
• Proven ability to analyze problems and challenges, identify and evaluate alternatives, and develop sound, effective solutions.
• Strong communication, including verbal, written and presentation skills. Able to prepare and present reports and presentations of analysis, insights, and recommendations.
• Excellent organizational skills and ability to prioritize and successfully manage multiple tasks and deadlines simultaneously.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Proficiency with Microsoft Word, Excel, and PowerPoint or similar.
• Strong quantitative analysis aptitude with high attention to detail and accuracy and ability to extract insights from data.
• Experience in product discovery, design thinking or other innovation discovery techniques.
• Financial services industry and/or credit union experience.
• Familiarity with behavioral finance/behavioral economics and consumer financial decision making.
• Skillful facilitation of high impact conversations with the ability to build consensus.
• Strong desire to learn and grow as a product development professional.

PHYSICAL REQUIREMENTS

• Ability to lift up to 20 pounds.
• Work environment is indoors; majority of the time is spent working on a computer and in meetings.
  The ideal candidate has a combination of education and experience equivalent to a bachelor’s degree, plus a minimum of three years of relevant experience.
  Compensation: Base starting range: $41.00 to $54.00 per hour commensurate with experience.
  Our base salary starting range is based on scope and responsibilities of the position, candidate’s work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Product Research and Analysis

• Research consumer and Member financial needs, priorities, behaviors, frustrations, and pain points to develop actionable insights. Develop journey maps.
• Benchmark product and service offerings of direct competitors, credit unions, fintechs, and others.
• Analyze market and Member data, demographics, behaviors, and metrics.
• Assess current-state products and services to support processes and operations.
• Develop in-depth product knowledge and relationships in assigned product areas within Redwood Credit Union.

Solution Development

• Facilitate internal meetings, workshops, and discussions to identify, craft, rework, socialize, and advance innovation opportunities.
• Define and recommend strategically differentiated solutions to bring new products or product enhancements to life.
• Partner with Compliance, Finance, IT, Member Experience, and lines of business to understand and address regulatory requirements, financial implications, technology needs, impacts to the total Member experience, and other organizational/operations changes required.

Implementation

• Support activities and projects to implement and launch new products and services.
• Support digital teams in creation of new and enhancements to existing digital experiences.
• Support Marketing & Communications in the development of product marketing strategies and tactics.