COMPANY OVERVIEW

Conica Limited, a subsidiary of Conica AG, is a market leader in the manufacturing of high-quality surfacing solutions tailored for sports facilities, playgrounds, and industrial flooring. Our commitment to innovation and excellence drives us to deliver superior products that meet the diverse needs of our clients.

SUMMARY

We are seeking a detail-oriented and proactive Product and Technical Coordinator to support our commercial and technical operations. The ideal candidate will be responsible for delivering all essential product and technical information, and documentation, to include managing product testing requirements with external parties.
As a key part of the commercial team, the Product and Technical Coordinator will be the ‘go to’ for first line technical support and will manage the customer complaints process.
This role requires multitasking skills, a technical aptitude and the ability to work collaboratively in a fast-paced environment.

KEY REQUIREMENTS AND PERSONAL QUALITIES:

• Excellent communication and organisational skills.
• Exceptional attention to detail and commitment to accuracy.
• Ability to multitask and work in a fast-paced environment.
• Strong IT skills, especially MS WORD & EXCEL.
• Self motivated, dependable and a self starter.
• Ability to manage multiple projects simultaneously.
• Technical aptitude and willingness to learn new technologies.
• Desire to seek and implement continuous improvement.
• 2+ years of experience in technical support, copywriting or administrative support (ideal, not essential).
  Job Types: Full-time, Permanent
  Pay: £28,000.00-£36,000.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• Free parking
• On-site parking
• Sick pay

Work Location: In person
Application deadline: 12/09/202

• Collaboration: Work closely with product, technical and commercial teams to gather information and translate complex concepts into easy-to-understand documentation
• Technical Support: Ensure product information and test results are accurate and up to date.
• Documentation & Compliance: Create and maintain technical documentation, installation manuals and compliance records. Ensure products meet industry standards and regulatory requirements.
• Content Standardisation: Ensure consistency, accuracy, and clarity across all technical documents and information sources. Develop and enforce documentation templates and style guidelines for consistency.
• Editing & Proofreading: Review and edit existing documentation for clarity, accuracy, and compliance with industry standards.
• Supplier & Vendor Coordination: Collaborate with external suppliers and vendors to manage testing and technical specifications
• Customer & Sales Support: Provide first line technical assistance to sales and customer service teams by co-ordinating enquiries and troubleshooting issues.
• User Feedback Integration: Gather input from users and stakeholders to continuously improve documentation and address pain points.
• Customer complaints: Assume ownership of the process and ensure all complaints are managed efficiently through to conclusion
• Training Support: Assist in preparing the content, materials and resources for training courses. Tasks to include managing bookings.