Product Application Specialist at ARG Industrial

Anchorage, Alaska, United States -

Full Time

Start Date

Immediate

Expiry Date

29 May, 26

Salary

30.0

Posted On

28 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem-Solving, Organizational Skills, Team Player, Order Processing, Relationship Building, Product Expertise, CRM Utilization, ERP Utilization, Time Management, Listening Skills, Escalation Handling, Collaboration

Industry

Wholesale

Description

Description Are you a dynamic team player with a passion for delivering exceptional customer service experiences? ARG Industrial is looking for a full-time Product Application Specialist to join our Anchorage team! We're seeking a candidate with industry experience and familiarity with our product base, ready to help customers find solutions to real-world application challenges. If you're a self-starter with strong organizational, problem-solving, and communication skills, we encourage you to apply. ARG Industrial is a 100% employee-owned company that provides hose, fittings and associated industrial products for a wide variety of markets and industries. These include equipment manufacturing, transportation, oil and gas, marine, construction, food & beverage, government and others. The company delivers value through quality fabrication, product expertise and meaningful service throughout Oregon, Washington, Alaska, and Northern Idaho. We are a hands-on customer service company that believes our employees are our greatest asset. If you’d like to find out more about our company, please visit our website at: Home | ARG Industrial Benefits: Competitive salary 100% employee-owned company Employee Stock Ownership Program (ESOP) Excellent medical, dental and vision benefits 401(k) plan with match Paid holidays / vacation / sick time Performance bonuses Job Summary The Product Application Specialist plays a crucial role within the organization, often serving as the first point of contact for customers and delivering outstanding service. As a dynamic team player, the Product Application Specialist must demonstrate excellent communication, problem-solving, and organizational skills, along with a passion for providing exceptional customer experiences. This people-oriented position places a strong emphasis on building relationships and applying industry knowledge to solve customer application needs. The role is responsible for handling order processing from the Outside Sales and Field Support Specialist teams and serves as the primary point of contact with customers after the request is handed over. The Product Application Specialist directly supports the success of the sales team and contributes to the company's long-term growth. Core Expectations Embody the ARG Industrial Core Values: authenticity, taking ownership, being helpful and collaborative, having a desire to elevate and evolve, and exhibiting grit. Customer Service Responsibilities Respond promptly and professionally to both customer and internal inquiries via phone, email, or in person, providing accurate information about products, services, order status, and delivery expectations. Proactively Identify and address customer needs and concerns and recommend appropriate products and services, showcasing a comprehensive understanding of the company’s products and services Recommending meaningful complementary items on every transaction. Handle customer escalations promptly, resolving complex issues to maintain a high standard of service. Build customer loyalty through personalized service, exceeding customer expectations and fostering long-term relationships. Effectively manage multiple customer interactions and tasks in a fast-paced environment. Order Processing and Sales Support Expedite same-day processing as needed, providing order confirmations, product suggestions, and website resources. Collaborate with the Sales Team to ensure process consistency, build rapport, and contribute to weekly pipeline reviews as needed for moving opportunities forward. Systems Management Utilize CRM and ERP systems effectively to assign opportunities, track customer interactions, monitor open quotes and orders, and ensure follow-up and ongoing satisfaction. Additional Duties Perform other duties as assigned. Working Conditions Position primarily operated in an office setting, utilizing standard office equipment including telephones, computer systems and relevant software. May experience extended period of sitting. Regularly lifting and carrying objects (up to 40 pounds). Working in quiet to moderately noisy environments, normal for warehouse and industrial environments. Ability to work in a fast-paced environment, handling multiple tasks simultaneously. Occasionally managing a challenging and high-pressure situation requiring composure. Minimum Qualifications Successfully pass drug test screenings throughout employment. Strong interpersonal and communication skills, with the ability to build rapport and establish connections. Attentive listening skills to understand customer needs and respond appropriately. Basic knowledge of customer service principles, focusing on exceptional customer experiences. Ability to handle customer complaints and inquiries professionally, seeking to provide satisfactory resolutions. Proficient in using computers and relevant software applications to process customer-related tasks such as Microsoft Office Suite, and CRM software. Excellent organizational and time management skills to handle customer interactions effectively. Capability to work both independently and collaboratively in a team environment. Education High school diploma or equivalent. Experience Previous experience customer service role is preferred. As an employee-owned company, we hold a deep commitment to our customers, co-workers, and their families. Therefore, our work environment is 100% drug-free. All applicants will be subject to a pre-employment drug screening, as well as random drug tests throughout the probationary period and employment tenure. If you cannot meet this requirement, we kindly ask you not to submit your application for consideration. ARG Industrial is an Equal Opportunity Employer Requirements Successfully pass drug test screenings throughout employment.

Responsibilities

The Product Application Specialist serves as the first point of contact for customers, handling order processing from sales teams and providing accurate information regarding products, services, and order status. This role emphasizes building customer loyalty through personalized service and applying industry knowledge to solve application needs while supporting the success of the sales team.