Product Area Lead - Martech & Orchestration at ING Services Limited

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

12 Jul, 26

Salary

0.0

Posted On

13 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Martech platforms, Communication decisioning, Orchestration engines, Analytics, Segmentation, Strategic leadership, Agile methodologies, Cloud-based architecture, Stakeholder management, Test-and-learn methodologies, Customer-centricity, Operational excellence, Automation, Governance, Cross-functional leadership

Industry

Banking

Description

As the Product Area Lead - Martech & Orchestration within ING’s Growth Tribe, you’ll shape the future of how we connect with our customers. This role sits at the intersection of strategy, technology and customer experience, leading the evolution of our communication‑decisioning ecosystem and the Martech platforms that enable personalised, timely and compliant interactions. You’ll define the vision for a modern, scalable and intelligent communication environment—ensuring every customer message is purposeful, data‑driven and aligned to our strategic priorities. You’ll join a highly collaborative, fast‑moving Tribe where you’ll influence senior leaders, guide cross‑functional squads and build capability across the business. As the steward of both our orchestration governance and Martech integration domains, you will balance long‑term innovation with operational excellence—uplifting our technology foundations while ensuring stable, risk‑aligned execution. This is a role for a strategic leader who thrives in complexity, champions customer‑centricity, and is energised by shaping the next generation of ING’s communication and Martech ecosystem. What you’ll do Drive the end‑to‑end strategy and governance of customer communication decisioning, ensuring we deliver personalised, compliant and high‑performing communications across all channels. Oversee the Martech ecosystem — integrating platforms, cloud analytics infrastructure, experimentation tooling, and the next‑gen communication engine to build a modern and scalable Martech capability. Drive the strategic Martech roadmap, identifying emerging technologies and shaping ING’s future‑state architecture for orchestration, personalisation and automation. Partner across the Tribe and enterprise to align communication standards, uplift cross‑functional capability and influence senior leaders on investment, prioritisation and strategic direction. Manage and develop high‑performing squads and senior leaders, fostering a culture of experimentation, customer‑centricity, operational excellence and agile ways of working. What we’re looking for Deep expertise in Martech platforms, communication decisioning logic, orchestration engines, analytics and segmentation. Proven leadership experience in complex technical + business environments, ideally as a manager‑of‑managers within an Agile organisation. Exceptional capability in real‑time decisioning, test‑and‑learn methodologies, and modern cloud‑based Martech architecture. Excellent stakeholder‑management skills with the ability to simplify complex concepts and influence senior leaders across domains. A strategic thinker with a continuous‑improvement mindset, high attention to detail, and the ability to balance long‑term capability building with day‑to‑day operational stability. What’s in it for you? Discounted ING Health Insurance An additional Rest Day to support your wellbeing An IMPACT day to volunteer on approved sustainability activity About Us At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing. Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people. We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply Sound like your kind of vibe? We can’t wait to hear from you! (One last note: We operate using a direct talent sourcing model, so no agency introductions, please.) ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia. Need more? Contact: Skye Griffiths on skye.griffiths@ing.com For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: rpoteam.au@ing.com Applications close Friday 20 March Before you apply Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your Manager. #LI-DNI We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we’re more than just a workplace – we’re a community of innovators, problem-solvers, and forward-thinkers, dedicated to making a real impact. Whether you’re just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow. Your future at ING starts with one application. Ready to join? We’ve got plenty of opportunities to match your skills and aspirations! Use the filters below the search bar – like location and job type – to help you find the perfect fit. Start exploring now and discover where your next career move could take you!

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Responsibilities

You will drive the end-to-end strategy and governance of customer communication decisioning while overseeing the Martech ecosystem. This involves partnering across the enterprise to align communication standards and leading high-performing squads to deliver personalized, data-driven customer interactions.