Product Concern Engineer at Ford Global Career Site

Allen Park, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

0.0

Posted On

08 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Writing, Verbal Communication, Presentation Skills, Data Analysis, Problem Solving, Automotive Technology, Engineering, AI Tools, Service Trials, Concern Management, Quality Initiatives, Field Intelligence, Warranty Data, Technical Service Bulletins, Parts Forecasting, Service Part Release Process

Industry

Motor Vehicle Manufacturing

Description

Identify technical vehicle concerns that dealers cannot repair using leading indicators and processes (GCQIS, Quality.AI tools, part sales information, GSAR warranty data, field intelligence and information from other sources) Lead the Quicker Service Fix (QSF) process for assigned vehicle line(s) Develop supporting data and analysis to substantiate and define concerns Interface with Engineering activities to support global Concern Identification and Resolution efforts Represent FCSD CIDR in various engineering Functional Review Meetings to drive for concern resolution Support FCSD Program Manager with timely and accurate status updates in Concern Management Database Coordinate service trials to ensure feasibility of repair proposals from engineering Author Technical Service Bulletins (TSBs), Special Service Messages (SSMs) and Internal Service Messages (ISMs) and ensure global publication to applicable markets Review/monitor TSB/SSM/ISM articles generated by other activities Support and engage in bi-weekly TSB/SSM/ISM review process to ensure consistency of publications Interface with PS&L team(s) to support accurate parts forecasting to prevent backorders for all CIDR led publications Support Escalated Handling Team requests and work with Engineering SMEs as required Work with FCSD Plant Vehicle Team (PVT) to support quality and launch initiatives Minimum Bachelor of Science degree in Automotive Technology, Engineering, or related discipline Automotive service technical background required Dealer employment experience desired (fixed operations) FCSD field experience desired Experience leveraging AI tools within analysis and problem-solving environments Strong verbal communication, technical writing and presentation skills are a must Capacity to effectively manage multiple tasks Must be able to thrive within a small support team environment and using outside support teams Must be able to adapt quickly to vehicle service requests for support Experience with GCQIS, MMP, WERS, GCCT, GSAR and PTS is helpful Service part release process experience beneficial Understanding of serviced software development and deployment processes desired As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder or all of the above? No matter what you choose, we offer a work life that works for you, including: Immediate medical, dental, vision and prescription drug coverage Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more Vehicle discount program for employees and family members and management leases Tuition assistance Established and active employee resource groups Paid time off for individual and team community service A generous schedule of paid holidays, including the week between Christmas and New Year's Day Paid time off and the option to purchase additional vacation time.

Responsibilities

The Product Concern Engineer will identify technical vehicle concerns that dealers cannot repair and lead the Quicker Service Fix process for assigned vehicle lines. They will develop supporting data and analysis, interface with engineering activities, and author technical service bulletins.