Product Concern Engineer at Ford Global Career Site

Allen Park, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Apr, 26

Salary

0.0

Posted On

07 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Automotive Technology, Engineering, Technical Writing, Communication Skills, Problem Solving, Data Analysis, AI Tools, Service Trials, Technical Service Bulletins, Field Intelligence, Concern Management, Parts Forecasting, Quality Initiatives, Service Part Release, Software Development, Warranty Data

Industry

Motor Vehicle Manufacturing

Description

Identify technical vehicle concerns that dealers cannot repair using leading indicators and processes (GCQIS, Quality.AI tools, part sales information, GSAR warranty data, field intelligence and information from other sources) Lead the Quicker Service Fix (QSF) process for assigned vehicle line(s) Develop supporting data and analysis to substantiate and define concerns Interface with Engineering activities to support global Concern Identification and Resolution efforts Represent FCSD CIDR in various engineering Functional Review Meetings to drive for concern resolution Support FCSD Program Manager with timely and accurate status updates in Concern Management Database Coordinate service trials to ensure feasibility of repair proposals from engineering Author Technical Service Bulletins (TSBs), Special Service Messages (SSMs) and Internal Service Messages (ISMs) and ensure global publication to applicable markets Review/monitor TSB/SSM/ISM articles generated by other activities Support and engage in bi-weekly TSB/SSM/ISM review process to ensure consistency of publications Interface with PS&L team(s) to support accurate parts forecasting to prevent backorders for all CIDR led publications Support Escalated Handling Team requests and work with Engineering SMEs as required Work with FCSD Plant Vehicle Team (PVT) to support quality and launch initiatives Established and active employee resource groups Minimum Bachelor of Science degree in Automotive Technology, Engineering, or related discipline 1+ years of Automotive service technical background experience required 1+ years of Dealer employment experience desired (fixed operations) Experience leveraging AI tools within analysis and problem-solving environments Strong verbal communication, technical writing and presentation skills are a must Capacity to effectively manage multiple tasks Must be able to thrive within a small support team environment and using outside support teams Must be able to adapt quickly to vehicle service requests for support Service part release process experience beneficial Understanding of serviced software development and deployment processes desired FCSD(ford customer service division) field experience desired Experience with GCQIS, MMP, WERS, GCCT, GSAR and PTS is helpful

Responsibilities

The Product Concern Engineer will identify technical vehicle concerns that dealers cannot repair and lead the Quicker Service Fix process for assigned vehicle lines. They will develop supporting data and analysis, interface with engineering activities, and author technical service bulletins.