PRODUCT CONFIGURATION TECHNICIAN

Full Time
Direct Labour
Mississauga, ON, CA
At MAD Elevator, we take pride in delivering reliable, innovative elevator communication systems—and this role is key to making that happen.
You’ll be programming elevator communication equipment based on what our internal teams need—basically turning specs into working systems. You’ll also be the go-to person for troubleshooting when programmable items aren’t behaving the way they should. And when things get busy, you’ll jump in to support our inventory and stockroom team. It’s a bit of tech, a bit of teamwork, and never a dull moment.
We’re looking for someone who’s into tech, loves solving problems, and can keep up in a fast-moving, high-volume environment. If you’re the type of person who likes rolling up your sleeves and figuring things out, we think you’ll fit right in.

What you will do:

• Program and configure elevator communication devices based on job-specific requirements (e.g. PI screens, touchscreens, controller boards).
• Create and manage custom programming files according to internal documentation.
• Troubleshoot and resolve internal technical issues related to programmable components.
• Test and validate returned programmable parts as per company’s procedures.
• Collaborate with inventory and stockroom teams to fulfill programming requests.
• Notify appropriate departments of inventory shortages related to programmed components.
• Ensure programming files and bill of materials align with job specifications.
• Maintain accurate documentation and logs of programmed items.
• Provide technical support to internal departments (not direct customer interaction).
• Participate in process improvements and internal training initiatives.
• Perform other related duties as assigned.
• Able to lift up to 15lbs; may work in hot areas 5%, noise 0%.
• Ensure adherence to Health and Safety as well as active participation in 5S activities in work area.

What you bring to the role:

• High School Diploma or equivalent experience
• At least 1 - 2 years in a technical support role
• Must have electrical knowledge
• Great organizational skills
• Experience in a manufacturing environment, an asset
• Excellent knowledge of software and internal applications (E.g. MS Office, ERP)
• Ability to troubleshoot customer issues and prove solutions
• Ability to work autonomously
• Strong communication skills, both verbal and written
• Ability to take initiative and multitask in an extremely fast-paced work environment

What you will do:

• Program and configure elevator communication devices based on job-specific requirements (e.g. PI screens, touchscreens, controller boards).
• Create and manage custom programming files according to internal documentation.
• Troubleshoot and resolve internal technical issues related to programmable components.
• Test and validate returned programmable parts as per company’s procedures.
• Collaborate with inventory and stockroom teams to fulfill programming requests.
• Notify appropriate departments of inventory shortages related to programmed components.
• Ensure programming files and bill of materials align with job specifications.
• Maintain accurate documentation and logs of programmed items.
• Provide technical support to internal departments (not direct customer interaction).
• Participate in process improvements and internal training initiatives.
• Perform other related duties as assigned.
• Able to lift up to 15lbs; may work in hot areas 5%, noise 0%.
• Ensure adherence to Health and Safety as well as active participation in 5S activities in work area

What you bring to the role:

• High School Diploma or equivalent experience
• At least 1 - 2 years in a technical support role
• Must have electrical knowledge
• Great organizational skills
• Experience in a manufacturing environment, an asset
• Excellent knowledge of software and internal applications (E.g. MS Office, ERP)
• Ability to troubleshoot customer issues and prove solutions
• Ability to work autonomously
• Strong communication skills, both verbal and written
• Ability to take initiative and multitask in an extremely fast-paced work environmen