SALARY: COMPETITIVE PLUS BENEFITSLOCATION: COVENTRY STORE SUPPORT CENTRE - ANSTY PARK AND HOME, COVENTRY, CV7 9RDCONTRACT TYPE: FIXED-TERM ASSIGNMENTBUSINESS AREA: RETAILCLOSING DATE: 22 APRIL 2025REQUISITION ID: 301083

We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. As the link between sellers and buyers, retail and head office, our retail operations team is the cog that keeps things running. With teams focused on store facing, labour, transformation, online, delivery and contact centre work, we touch almost every part of the business. It’s an incredibly fast-paced environment where you need to pivot not just daily, but often hourly. So while we plan all we can, it’s vital that we all think outside our job descriptions and look to optimise and improve how we do everything. There’s also a real team ethos. After all, it’s people like you who are going to truly transform this part of the business.

WHAT YOU NEED TO KNOW AND SHOW:

• Passionate and enthusiastic about eCommerce and driving customer experience; you are likely to have highly relevant experience within an online retail environment.
• A strong understanding of Product content, SEO and experience in building & delivering content plans.
• Experienced in delivery of projects requiring cross functional buy-in of stakeholders.
• Strong planning and organisational skills.
• Experience of managing a network of stakeholders & suppliers.
• Strong presentational skills both in terms of public speaking and promotion and presentation of self
• Strong communication skills, able to adapt style to influence stakeholders.
• Able to challenge effectively at all levels to drive positive change.
• Analytical mind-set and the ability to look past the “now”.
• Able to multi-task, remaining organised and collected when faced with multiple priorities.
• An astute and critical eye for syntax.
• Full competency with current Microsoft Operating systems and Office applications.
• A thirst for learning and acts upon a desire to achieve potential.

• To provide operational leadership to the team in the offshore Digital Operations Centre (DOC) who are accountable for the day-to-day maintenance of all the category’s product related data within the company’s main product Information database, ensuring that all customer-facing product information continually meets the changing needs of the Argos customer.
• To facilitate operational efficiencies whilst looking for opportunities for continuous improvement and ensuring the accurate and timely delivery of product content to schedule.
• Build collaborative relationships with key stakeholders across Digital, Offshore Digital Operations Centre, SEO, Product, Commercial, Marketing and Analytics, influencing across functions.
• Develop and coach the Product Content Teams on and offshore, ensuring that customer focus, commercial awareness and category expertise are achieved by all members of the team.
• Effectively plan, organise and prioritise the requirements of the business against associated deadlines.
• Support delivery of business objectives by leading creation and execution of a 6-12 month product content strategy for owned product categories, supporting category priorities and initiatives, customer trends and promotional activity.
• Lead and own delivery of a continuous improvement programme across all focus categories, ensuring our PDPs, filtering and navigation is optimal for the category.
• Understand, own and deliver targeted optimisation plans to reduce customer struggles by focusing on reduction in PDP ‘Failure State’ (i.e., when and why customers leave a PDP without adding to basket).
• Act as Project Lead where needed on key production and content uplift projects, working closely with the DOC to deliver high quality content improvement work to required deadlines.
• Measure success of content strategy implementation on both the business and the customer to build into future category content plans.
• Access, interpret and utilise analytics to suggest and trial new initiatives or content experiences, using data insights to drive key business success metrics such as sales, conversion, items per basket, customer satisfaction, digital participation and reducing customer returns and Q&A.
• Effectively implement Change Management to support the growth and expansion of our digital capabilities, as we evolve to meet the demands of a changing market.
• Implement a digital/mobile first approach to our content creation utilising our own photographic studio Zest Studio.
• Own supplier and agency relationships where required.